Customer Success Operations Manager

Customer Success Operations Manager (Remote – Philippines)
Schedule: 8:00 AM – 4:00 PM Mountain Time (10:00 PM – 6:00 AM Philippines Time)
Employment Type: Full-Time, Long-Term Role
Location: Must reside in the Philippines
Compensation: $5 to $8 per hour, depending on experience

About the Company
Evo Pest Control is a growing, multi-location pest control company in the United States focused on delivering exceptional service and creating outstanding customer experiences. This role is designed for a strong remote leader who can help scale customer success operations while supporting both people and systems.

Role Overview
This position combines two major areas of responsibility:
• Leading and improving the offshore customer success team
• Managing the customer success software stack and communication systems
The ideal candidate is an experienced people manager, a strong communicator, and someone comfortable with CRM systems, phone systems, workflow management, and operational problem-solving.

Key Responsibilities
Customer Success Team Leadership
• Manage offshore customer success representatives and drive high performance
• Oversee onboarding, hiring, and training of customer success tea ---------- mbers
• Monitor quality, accountability, and customer satisfaction outcomes
• Step in to take customer calls when needed, especially in complex or escalated situations
• Help resolve challenging customer issues with professionalism and sound judgment
• Coordinate with the U.S.-based service team to ensure excellent execution and customer outcomes
• Create and improve processes that help the customer success team perform at a high level
Systems and Software Management
• Manage and optimize the customer success software stack
• Administer tools such as GoHighLevel, RingCentral, FieldRoutes, and other integrated applications
• Manage phone numbers, call routing, IVR functionality, and communication workflows
• Support and maintain software integrations, including API-based connections into the CRM and related systems
• Troubleshoot issues across systems and ensure smooth day-to-day operations for the customer success team
• Continuously improve system setup to support efficiency, responsiveness, and a better customer experience


Qualifications
• Must currently live in the Philippines
• Able to work full-time from 8:00 AM to 4:00 PM Mountain Time
• Excellent spoken and written English
• Proven experience managing a customer service or customer success team
• Strong leadership, training, and coaching skills
• Experience handling customer escalations and complex service situations
• Strong technical ability with CRM platforms, phone systems, and integrations
• Experience with GoHighLevel, RingCentral, FieldRoutes, or similar platforms is strongly preferred
• Highly organized, proactive, dependable, and detail-oriented
• Reliable high-speed internet and a professional remote work environment


What Success Looks Like
• A well-trained, accountable, and high-performing offshore customer success team
• Strong customer satisfaction and smooth communication with the field service team
• Reliable phone routing, IVR setup, and system integrations that support daily operations
• Fast resolution of customer issues and consistent follow-through on complex situations
• Ongoing improvements in team performance, systems, and customer outcomes


Why Join
• Long-term opportunity with a growing U.S.-based company
• Competitive hourly pay based on experience
• Meaningful leadership role with direct operational impact
• Opportunity to help build and improve a high-performing customer success function

How to Apply
Please submit your willow video here: ----------
We will only accept application through Willow.