Online Business Manager

Part-time (20 hrs/week, with growth potential) | Remote | AEST-aligned

Are you the kind of person who reads a messy inbox and immediately sees the system that's missing?
Do you take ownership without being asked, flag problems before they become fires, and genuinely enjoy making a creative business run more smoothly than its founder ever could alone?
Then keep reading...

About I for Design Studio
We're a small-but-mighty brand and web design studio based on the Sunshine Coast, QLD Australia. Led by Indiah (Creative Director). We work with premium service-based businesses (think interior designers, lawyers, architects, creative studios, and wellness practices) who care deeply about how their brand shows up and want a digital presence that matches the quality of their work.

The work is great. The clients are great. And we need someone to make sure the business behind it all runs just as well as the creative.

What's in it for you:
• A creative director who will actually let you own your role, not micromanage it
• Inspiring, well-positioned clients across creative and wellness industries
• 20 hours per week to start, with real growth potential as the business scales
• Remote work with clear expectations and excellent communication
• A role where your initiative is actually noticed

What you'll own:
• Managing client communications: drafting responses, following up, keeping things moving
• Project management across multiple client deliverables using our systems and tools
• Keeping our internal operations tight: processes, workflows, task management
• Onboarding and offboarding clients smoothly
• Spotting gaps before I do and coming to me with solutions, not just problems
• Occasionally supporting with content scheduling, admin, and light marketing coordination

You're a fit if you:
• Have at least 2 years experience as an OBM, senior VA, or operations manager ideally in a creative service business
• Write in clear, professional English and can adapt your tone to suit a premium brand
• Are comfortable with project management tools (we use ClickUp)
• Can work autonomously and don't need hand-holding to get things done
• Are available and responsive between 10am and 2pm AEST, Monday to Friday
• Communicate proactively: you flag things early, you ask the right questions, you have incredible attention to detail and you follow through

Bonus points for:
• A background in creative service-based businesses, specifically brand and web design
• Understanding of brand voice and the ability to write client-facing copy that sounds human

How to apply:

Email ---------- with the subject line: "I'm your next OBM"

Include:
• A short note about who you are and why this role makes sense for you
• A specific example of a time you took initiative and solved a problem without being asked
• Your CV and any relevant portfolio or client references
• Your availability
• Your ideal hourly rate in USD