Internal Customer Service

We are seeking a Customer Service/Sales Representative to help manage our sales opportunities. You’ll
provide our account managers with assistance by requesting samples to be sent out, managing artwork
requests, and submitting orders to our factory. This role is a 40 hour/week full-time position with the
hours 9am-5pm US Central time.

Our ideal candidate has professional experience in sales/customer service. You’re personable with
superb communication skills and you’re comfortable working in email for most of the day. You’re
proactive, organized, and willing to speak up with questions. You’re committed, reliable, and attentive;
this is your primary job, not a side gig.

At Candor Threads, we’re a tight-knit team whose mission is to bring people together through custom
apparel. We appreciate the relationships we build with our clients, our vendors, and each other. We work
best with clear communication and consistency, and we aim to uphold our core values on a daily basis.

Our core values:
? Dedicated - we show up for the team, our customers, and our community
? Impactful - we leave people in better situations than we found them
? Flexible - we adapt and do what needs to be done
? Fun - we bring our best selves to work, focusing on positivity and optimism
? Evolving - we are willing to grow, learn, and develop
? Respectful - we understand and appreciate each other’s strengths and weaknesses

Necessary skills:
? 2+ years of sales or customer service experience
? Excellent English verbal and written communication for interacting with our team and customers
? Proficient in keeping track of details and important information
? Ability to prioritize rush, VIP, or problem orders when needed
? Adept with Google Gmail/Workspace

Primary/daily responsibilities:
? Responding to our existing customers by answering incoming emails in a timely manner
? Adding important info from the lead lifecycle into our CRM (Streak, built into Gmail)
? Communicating with our artists and logistics team to create artwork and send out samples
? Following up with customers on a regular basis
? Meet with our account managers regularly to ensure customer satisfaction
? Submitting orders into our internal order system via Airtable

Additional duties as needed:
? Research for potential customer information to help develop leads
? Updating our customer database with tags, job titles, etc
? Other skills can be potentially useful as well – we appreciate your input!

Tools We Use:
? Gmail & Google Workspace – prior experience with this is necessary
? Chrome or Safari browser for Streak CRM
? Streak CRM, Airtable, and Quickbooks – we’ll train you!

We are optimistic that our next team member will be a positive addition to our team!