HVAC Outbound CSR-Service Titan Experience preferred

We are a family-owned HVAC company based in Corpus Christi, Texas, focused on long-term customer relationships and high-quality service.

We’re looking for someone who is confident on the phone and can turn conversations into scheduled appointments—without sounding pushy or scripted.

This role is primarily outbound calling: following up with customers, scheduling service, and helping maintain consistent communication with our customer base.

If you’re someone who can build trust quickly, stay organized, and keep a steady pace on the phones, this will be a good fit.

What This Role Looks Like:

Calling past customers to schedule maintenance and service
Following up on unsold estimates and recent leads
Keeping conversations natural, helpful, and professional
Working with our team to keep the schedule full and organized

What We’re Looking For:

Strong, clear English speaking ability (this is critical)
Comfortable making a high volume of outbound calls daily
Ability to sound natural and build trust over the phone
Organized and consistent with follow-up
Reliable internet and a quiet work environment
Available during U.S. business hours

Preffered Experience:

HVAC or home service experience
Familiarity with ServiceTitan or similar CRM

To Apply, Please Include:

Your resume
A short voice recording reading the script below

Voice Recording Script:
“Hi, this is _____ with Texas Air conditioning and Heating. I’m calling to schedule your next service appointment. Please call me back at ---------- so we can get you scheduled before the summer heat.”