CRM & Auto Dialer Systems Manager (Centrex + yTel + Twilio)

**Title:** CRM & Auto Dialer Systems Manager (Centrex + yTel + Twilio)

**Company:** Blue Oceans Rescue

**Location:** Remote (Philippines)

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**About Us:**
We are a fast-growing U.S.-based financial services firm specializing in merchant funding solutions. We operate a high-volume outbound call center and are building a fully automated, performance-driven system.

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**Role Overview:**
We are looking for a highly skilled systems operator to build, manage, and optimize our CRM and dialer infrastructure.

You will be responsible for ensuring our call center runs efficiently at scale (20+ agents, 30,000+ calls per week).

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**Responsibilities:**

* Set up and manage Centrex CRM pipelines, automations, and lead routing
* Configure and optimize yTel dialer campaigns (predictive dialing)
* Integrate SMS/email systems using Twilio
* Manage lead imports and distribution logic
* Monitor system performance and improve efficiency
* Troubleshoot dialer, CRM, and API issues

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**Requirements:**

* Proven experience with Centrex CRM system in an MCA environment
* Strong experience with auto dialers (yTel, etc.)
* Experience with Twilio or similar SMS platforms
* Understanding of call center operations and KPIs
* Ability to manage high-volume outbound campaigns

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**Bonus (Preferred):**

* Experience in Merchant Cash Advance (MCA) or financial services
* API / webhook experience
* Experience managing remote call teams

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**Compensation:

$7.50-12.50/hour (based on experience) + performance bonus

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To Apply:

Please include:

1. A brief summary of systems you’ve built
2. Screenshots or Loom walkthrough (if available)
3. Description of a dialer campaign you’ve optimized