Customer Service Specialist (Freight & Logistics)

Location: Australia (Remote)
Hours: 9:00am – 5:00pm (Sydney time)
Type: Full-Time

About InXpress

InXpress provides a powerful, multi-carrier shipping platform that simplifies and optimises logistics for businesses. We give our clients access to leading domestic and international carriers, helping them save time, reduce costs, and streamline their freight operations.

About the Role

We are looking for an experienced Customer Service Specialist with a background in freight/logistics to join our growing team.

This role is critical in supporting our B2B clients with their day to day shipping needs, ensuring a high level of service, fast problem resolution, and proactive communication.

You’ll be the front line for our customers, helping manage shipments, resolve issues, and deliver a best-in-class service experience.

Key Responsibilities
• Manage customer enquiries via phone and email
• Track and monitor shipments across multiple carriers
• Proactively resolve delivery issues, delays, and exceptions
• Liaise with carriers (TNT, StarTrack, DHL, FedEx, etc.)
• Provide quotes and basic shipping advice to clients
• Maintain accurate records in CRM and internal systems
• Build strong, long-term relationships with B2B customers

What We’re Looking For
• Previous experience in freight/logistics (ESSENTIAL)
• Strong understanding of domestic and/or international shipping
• Excellent communication and problem-solving skills
• Ability to work independently in a remote environment
• High attention to detail and strong organisational skills
• Experience with CRM systems and freight platforms is a plus
• Positive, can-do attitude and ability to handle pressure