Administrative Officer – Claims & Operations

Overview:

We are seeking a proactive, highly organised, and detail-driven Administrator to join our Head Office team at CRDN UK, part of a global restoration services network with Master Franchise operations.

This is a high-responsibility role suited for someone who thrives in a structured yet fast-paced environment and can confidently manage multiple priorities with minimal supervision.

You will take ownership of Restoration Claims Management, overseeing the full lifecycle—from allocation and administration to fulfilment, reporting, and closure. You will also play a key role in supporting Franchise operations, ensuring consistent standards and performance across territories.

This is not an entry-level role. We are looking for someone who can operate with accountability, precision, and strong organisational discipline.

Company:
CRDN UK– Restoration Services
----------

CRDN UK is part of an internationally recognised restoration services brand specialising in textile, electronics, and property restoration following fire, water, and disaster damage.

As part of a Master Franchise network, we work closely with franchisees across regions, ensuring high-quality service delivery, operational excellence, and scalable growth.

Location:
Remote – Philippines

Schedule:
Full- Time I UK Business Hours

Position Type:
Long- Term with Growth Opportunity

Key Responsibilities:
• Manage inbound calls and emails from the call centre and national accounts
• Allocate claims to appropriate territories and ensure timely processing
• Oversee the end-to-end claims management process (allocation, tracking, fulfilment, reporting, and closure)
• Coordinate daily with Production and Customer Service teams to ensure seamless operations
• Monitor Franchisee claims activity and provide performance tracking and reporting
• Maintain accurate documentation, including filing, archiving, and legal records
• Provide professional and timely responses to customer and stakeholder enquiries
• Support additional administrative and operational functions across the business

Required Experience:
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong organisational and multitasking skills with high attention to detail
• Excellent written and verbal English communication skills
• Ability to work independently and manage priorities effectively
• Reliable, proactive, and process-driven

Preferred (Strong Advantage):
• Knowledge of QuickBooks or basic accounting principles
• Experience in restoration, insurance claims, or operations support
• Experience working with international or UK-based companies

What We’re Looking For:
• Strong sense of ownership and accountability
• Ability to manage multiple workflows simultaneously
• Detail-oriented with a focus on accuracy and consistency
• Professional communicator across teams and stakeholders
• Looking for a long-term role with growth potential

Compensation:
• £440 – £590 a month

Why Join Us:
• Work with a global brand under a Master Franchise structure
• Stable, full-time day shift role (no night work)
• Opportunity for career growth within international operations
• Exposure to end-to-end claims management and reporting systems
• Be part of a structured, professional, and growth-focused team

Application Instructions:
To be considered, please submit:
1. Send your updated resume
2. Include a 4–6 sentence summary of your administrative or claims-related experience
3. List any tools/software you have used (e.g., Microsoft Office, CRM systems)
4. State how many years you have worked with international clients

Send to: ----------