Virtual Assistant – E-commerce Operations & Customer Support (Shopify / QuickBooks)

We are a New York–based streetwear brand looking for a reliable Virtual Assistant to support daily operations.

This role focuses on customer communication, order tracking, vendor coordination, and maintaining organized systems across the business.

You will work directly with the founders and play a key role in keeping operations clear, structured, and consistent.

Responsibilities

Customer Support
– Manage customer emails (inquiries, delays, exchanges, refunds)
– Respond clearly and professionally
– Track and resolve open issues

Order & Production Tracking
– Monitor order status and production timelines
– Maintain structured trackers (Google Sheets)
– Flag delays and follow up proactively

Vendor Coordination
– Organize invoices, proformas, and updates
– Track payments and outstanding balances
– Match orders with shipments and invoices

Systems & Data
– Maintain alignment between Shopify and QuickBooks
– Keep product and inventory data organized

Basic Bookkeeping
– Assist with categorizing expenses
– Track payments and records

Requirements

– Strong written English
– Highly organized and detail-oriented
– Able to manage multiple tasks independently
– Experience with Shopify, Google Sheets, and QuickBooks (or similar)

Nice to Have

– E-commerce experience
– Production or vendor coordination
– Asana or task management tools

How to Apply

Please include:

Short introduction
Relevant experience
Tools you’ve used

Also answer:

A customer has been waiting several weeks for a made-to-order product and is becoming frustrated. How would you respond?