New Team Onboarding Manager (for the bookkeeping firm)?

Transcounts is a fast-growing accounting firm based in Langley, BC. We specialize in outsourced bookkeeping, fractional Controller/CFO, payroll, and tax services to small and mid-sized businesses across Canada and the USA. Our goal is to 3x our growth by 2026 and beyond.
?
Definition:
The New Team Onboarding Manager is responsible for ensuring a seamless and effective onboarding experience for all new hires, including Managers and Leads. This role focuses on integrating employees into the organization by providing structured induction, clear communication of expectations, and continuous support during the initial phase of employment.
The role involves aligning new tea ---------- mbers with appropriate teams based on their skills and business needs, while ensuring they fully understand their roles, responsibilities, and organizational standards. The Onboarding Manager also evaluates employee performance, capabilities, and cultural fit—through methods like auditing client call recordings—providing objective and balanced feedback, coaching, and training to support their development, including mock client interviews for Practise Leads (equivalent to Managers).
 
Key Responsibilities:
Facilitate seamless onboarding for new tea ---------- mbers through a structured induction process.
Assign new hires to suitable teams based on skills, roles, and business needs.
Clearly communicate job responsibilities, performance expectations, and organizational standards to new employees from day 1.
Evaluate new tea ---------- mbers' skills, performance, and cultural alignment.
Deliver objective, balanced feedback on employee performance and potential.
Shortlist qualified candidates to ensure successful onboarding.
Monitor onboarding progress, proactively address gaps, and create/update SOPs/training materials for remote teams.
Auditing client call recordings for the existing PMs/PLs
 
Compensation & Benefits:?
Salary: CAD $10.00 per hour
Vacation: 2 weeks (10 working days)
Stat Holidays: Canadian Stat
Remote work
 
Must-haves (Deal Breakers):?
Graduate?Or Equivalent
Worked in Public Practice for a minimum of 1+ years in accounting, bookkeeping, tax, or consultancy, etc.
Must have team handling experience.
Minimum 2 years of experience in QBO/Xero.
Should be involved in creating SOP’s and recording training materials for tea ---------- mbers.
Experience in auditing client interactions (e.g., call recordings) and providing feedback.
Strong communication and interpersonal skills, with proven coaching abilities.
Outstanding organizational skills with the ability to prioritize and multitask.
 
Highly Preferred:
Canadian Accounting Experience with QBO/XERO
Trained Tea ---------- mbers remotely with process development, including mock interviews for lead roles.
Communication (Expectation Setting) & Training Skills, especially in client-facing scenarios.