Virtual Assistant for a Serviced Accommodation Company- London

Virtual Assistant (Serviced Accommodation) – London

Location: Remote

Hours: Full time (hours TBC),

Industry: Short-Term Rentals / Serviced Accommodation (e.g. Airbnb)

About the Role:

We are looking for a highly organised and proactive Virtual Assistant to support the day-to-day operations of a growing serviced accommodation business in London.

This role will initially focus on cleaning coordination, maintenance reporting, and operational support, with the opportunity to grow into covering guest communications, financial reporting, and general business administration.

Key Responsibilities (Initial Focus)

*Cleaning & Turnover Management*
• Coordinate daily operations with cleaning and linen providers
• Double-check cleaning schedules, timings, and property readiness
• Ensure smooth turnaround between guest stays

*Guest & Checkout Monitoring*
• Monitor guest checkouts and follow up if guests have not vacated on time
• Escalate issues promptly to management

*Maintenance & Issue Tracking*
• Review reports via Breezeway
• Extract and summarise property issues
• Report maintenance needs clearly to the team

*Platform Management*
• Process guest charges via Airbnb (late checkouts, damages, extra cleaning, etc.)

Future Responsibilities (As Role Expands):

*Guest Communication*
• Responding to inquiries
• Sending check-in instructions
• Handling guest issues and resolutions

*Reporting & Performance Tracking*
• Producing reports via Boom (or similar systems)
• Monitoring occupancy rates
• Tracking cleaning costs and operational KPIs

*General Admin Support*
• Calendar management
• Task coordination for the founders
• Supplier and contractor communication

*Revenue & Listing Optimisation*
• Updating listings (photos, descriptions, pricing notes)
• Monitoring competitor pricing and identifying opportunities

*Review Management*
• Responding to guest reviews
• Flagging negative feedback
• Suggesting improvements to enhance guest experience

*Automation & Systems*
• Improving SOPs (standard operating procedures)
• Automating repetitive tasks (messaging, scheduling, reporting)

*Issue Prevention*
• Identifying recurring maintenance or cleaning issues
• Recommending long-term solutions to improve operations

Ideal Candidate:
• Experience in short-term rentals / Airbnb management preferred
• Strong organisational and multitasking skills
• Excellent written communication (professional, clear, friendly)
• Comfortable using tools like or similar to Breezeway, Airbnb, and reporting systems
• Proactive problem-solver who can work independently


Growth Opportunity:

This role is designed to grow into a full-time operational manager position, with increased responsibility across guest experience, reporting, and overall business support.