Property Manager

Property Manager – Operations & Tenant Communications

Location: Remote / Hybrid (UK time coverage preferred)
Type: Full-time



We're building the next generation of AI-powered property management. We handle tenant and landlord interactions across calls, SMS, email, and WhatsApp, combining automation with high-quality human oversight. Our goal is to deliver fast, reliable, and data-driven property operations at scale.

Role Overview

We are hiring a Property Manager to oversee and respond to day-to-day property management tickets and tenant queries across multiple communication channels. This role is operational, communication-heavy, and performance-driven. You will be responsible for reviewing tickets, resolving issues efficiently, and ensuring high service standards through clear written and spoken communication.

You will work closely with our internal systems, including ticketing tools, CRMs, and performance dashboards, and will be expected to operate comfortably in a metrics-driven environment.

Key Responsibilities
Review and manage incoming property management tickets across:
Phone calls
SMS

Email
WhatsApp
Respond to tenant and landlord queries clearly, professionally, and empathetically
Follow up on open issues, including maintenance updates and contractor scheduling
Ensure accurate logging of all interactions and outcomes within internal systems
Escalate complex or urgent cases appropriately
Maintain high response-time and resolution-time standards
Work within defined SLAs and service quality benchmarks
Use spreadsheets and internal dashboards to:
Track ticket volumes, response times, and outcomes
Monitor personal and team performance
Identify trends, bottlenecks, and recurring issues
Required Skills & Experience
Exceptional written and spoken English
Clear, professional, and confident communication is essential
Strong attention to detail and ability to handle multiple conversations concurrently
Data-driven mindset with comfort working fro ---------- trics and performance targets
Solid working knowledge of spreadsheets (Google Sheets / Excel)
Filtering, basic formulas, tracking performance metrics
Ability to follow structured processes while exercising sound judgment
Comfortable working with modern software tools, CRMs, and ticketing systems
Calm, professional approach when dealing with frustrated tenants or time-sensitive issues
Desirable Experience
Previous experience in property management, lettings, or housing operations
Experience in customer support or operations roles involving high message volume
Familiarity with SLA-driven environments
Exposure to performance tracking, KPIs, or operational reporting
What Success Looks Like in This Role
Tickets are handled promptly, accurately, and with minimal escalation
Communication is consistently clear, professional, and on-brand
Performance metrics (response time, resolution time, satisfaction) are met or exceeded
Operational data is clean, reliable, and actionable
Tenants and landlords feel informed and supported throughout the process