Assistant Property Manager for After Hour Calls

*KINDLY READ THE JOB DESCRIPTION & THE APPLICATION INSTRUCTIONS CAREFULLY.*

EJF is a property management company headquartered in Washington, DC. We are looking for an Assistant Property Managers for After-Hours Call for our growing team. A successful candidate will enjoy solving problems, is responsible, organized, detail oriented, and reliable.

Position Overview:
EJF Property Management is seeking experienced After-Hours Assistant Property Managers to support our growing portfolio of community associations during non-business hours (Eastern Standard Time). This role is critical in ensuring continuity of service, handling urgent matters, and maintaining high levels of responsiveness for board members, homeowners, and vendors outside of standard business hours.

The ideal candidate is proactive, highly organized, detail-oriented, and thrives in a fast-paced environment while working independently. Strong problem-solving skills and the ability to manage urgent situations with professionalism are essential.

Schedule: 2 am - 10 pm (EST) | 2 pm to 10 pm (PHT)

Key Responsibilities:
After-Hours Operations & Support:
- Serve as the primary after-hours point of contact for homeowners, board members, and vendors
- Monitor and respond to incoming calls, emails, and system alerts, ensuring timely and professional communication
- Triage and prioritize requests, distinguishing between routine inquiries and urgent/emergency issues.

Maintenance & Emergency Coordination:
- Dispatch and coordinate emergency maintenance requests (e.g., plumbing leaks, electrical issues, safety concerns)
- Communicate with on-call vendors and ensure timely response and resolution
- Document all i ---------- and actions taken for next-day team follow-up

Work Order & System Management:
- Create, update, and track after-hours work orders in property management systems (e.g., Vantaca, CINC)
- Ensure all after-hours activities are accurately logged and communicated to daytime teams

Client & Resident Support:
- Provide prompt assistance to homeowners regarding urgent concerns or service needs
- Maintain professionalism and empathy when handling escalations or sensitive situations

Administrative & Documentation Support:
- Maintain accurate and organized digital records of after-hours activities
- Prepare detailed shift reports summarizing key issues, actions taken, and pending follow-ups
- Assist with documentation requests as needed during after-hours coverage

Financial & Compliance Support (Limited After-Hours Scope):
- Flag urgent billing or vendor-related issues requiring immediate attention
- Support basic invoice or contract inquiries when necessary

Other Duties
- Perform additional responsibilities as assigned to support business continuity

Qualifications:
- Required: Experience in property management, real estate, or community association management
- Minimum 1 year experience in HOA and/or condominium management
- At least 2 years of remote work experience, with proven ability to work independently
- Experience handling after-hours support, emergency coordination, or on-call operations is highly preferred
- Familiarity with property management platforms such as Vantaca or CINC (strong plus)
- Proficiency in Microsoft Office Suite (Outlook, Excel, Teams, etc.)

Benefits: HMO and PTO after 90 days.

How to apply:
1. Please check out the company website before submitting an application: ---------- .
2. Send an email attachment with your updated resume in PDF format.
3. Please indicate that you're comfortable to start with $6 USD per hour.
4. Please send a link to your video recording introducing yourself & your relevant experience based on the job description, and include your OnlineJobs.PH profile link.

Kindly send your application to ---------- the subject line, kindly indicate the position Assistant Property Manager for After Hour Calls - your name.

*Applicants who will apply through onlinejobs.ph will not be considered.
*Shortlisted applicants will be contacted by email for interview scheduling.
Looking forward to working with you!