Operations Manager

How to Apply:
please send REQUIRED

1. video intro (loom preferred)
2. resume
3. whats app number



The Role
You'll be the glue that holds everything together - managing our team, overseeing student success, building systems, and making sure nothing falls through the cracks.
This is a PLAYER-COACH role. You'll be hands-on, not just delegating.
What You'll Do Daily:

Manage team performance
Handle student onboarding and support
Monitor KPIs and fix bottlenecks
Build/maintain SOPs and systems
Run tea ---------- etings and 1-on-1s
Put out fires and solve problems

Your Responsibilities:

Student Success

Ensure smooth onboarding after purchase
Monitor student progress and results
Coordinate weekly coaching calls
Handle support tickets and escalations
Manage community engagement

Systems & Process

Build SOPs for everything
Manage tech stack (CRM, GHL, payment systems)
Create dashboards and reporting
Automate manual processes

Team Management

Hire contractors as needed
Handle payroll and payments
Resolve team issues
Build remote team culture