Weekend Technical Administrative Assistant / Data Entry / Customer Support

Location: Remote
Schedule: Friday, Saturday & Sunday (12-hour shifts)

Working Timezone:
Must be available to work 12-hour shifts on Friday, Saturday, and Sunday and remain available for calls and support duties throughout the shift.

Company Overview:
We are a growing technology company providing innovative software solutions to our clients. Our team is dedicated to delivering exceptional customer service and technical support to ensure our clients’ success. As we continue to expand our operations, we’re seeking a professional and reliable Customer Support Representative to handle our voice-based customer interactions.

Position Summary:
We are looking for a detail-oriented and reliable individual to support our team. This role combines technical administrative tasks, data entry, and customer support, with a strong focus on inbound and outbound telephone support. The position also involves assisting customers with technical issues via phone, email, and Zendesk.

The ideal candidate will have excellent communication skills, remain professional under pressure, and be comfortable managing customer conversations.

Key Responsibilities:
Customer Call Management:
Handle inbound customer support calls with professionalism and efficiency
Make outbound calls for follow-up purposes
Provide technical support and troubleshooting assistance via phone
Document all customer interactions accurately in CRM systems
Technical & Ticket Support:
Provide customer support via email and Zendesk
Manage and respond to support tickets in a timely manner
Assist customers with software-related issues
Guide customers through troubleshooting steps
Escalate complex issues when necessary
Administrative Duties:
Perform accurate data entry and maintain records
Update customer accounts and payment information
Prepare daily call reports and activity summaries
Follow up on customer requests and commitments
Support internal teams with administrative tasks
Weekend-Specific Duties:
Monitor systems and alerts during off-hours and weekends
Handle higher volumes of support requests with limited supervision
Escalate urgent issues to on-call teams as needed
Ensure continuity of operations while weekday teams are offline
Respond promptly to time-sensitive customer inquiries
Maintain detailed notes for weekday team handoff
Qualifications:
Required:
Excellent verbal and written English communication skills
Previous experience in customer service or call center environment
Strong listening skills and ability to remain calm under pressure
Basic computer skills and ability to navigate multiple systems
Experience with email support or ticketing systems (e.g., Zendesk)
Professional phone manner and clear speaking voice
Ability to work 12-hour shifts (Friday–Sunday)
Reliable internet connection and quiet work environment
Preferred:
Technical support or help desk experience
Familiarity with CRM systems and call management tools
Strong problem-solving skills
Ability to multitask while maintaining quality
Work Environment:
This is a remote position requiring dedicated availability during your scheduled 12-hour shifts across phone, email, and Zendesk. You must have a reliable internet connection, a quiet workspace, and a professional setup. Training will be provided on company systems and procedures.