Legal-Based Debt Recovery Agent (UK Debt Recovery

About us

We’re a UK-based credit management and debt recovery firm supporting small businesses. We're firm, fair, and compliant. We focus on outcomes, but we also care about doing the work properly and maintaining professional standards throughout. We already have a well-established team based in the Philippines, and this role will work closely with them.

The role
We’re hiring a senior debt recovery specialist to manage a high-volume portfolio of UK debt recovery cases with compliance rigour and evidence discipline. This is a compliance-led role with strong case management: you will assess cases for disputes and escalation, gather and document evidence properly, make sound escalation decisions, and communicate clearly with clients and third parties. The balance between case analysis, documentation, and client communication will vary week to week depending on the portfolio.

You will handle a mix of:
• Commercial debts (e.g., Ltd companies)
• Consumer/sole trader matters where the Pre-Action Protocol (PAP) applies
We will train you on the nuances of UK debt recovery law and process; we are hiring for legal literacy and compliance capability.

Hours
This role is available part-time or full-time (20–40 hours/week). We can offer 40 hours/week immediately for the right candidate. Please confirm your preferred weekly hours and availability in your application.
Salary and bonuses
Salary is up to PHP 50,000/month for the right candidate (depending on experience and performance), plus performance bonuses. This role is paid in PHP and you’ll be joining an established Philippines-based team.
Key responsibilities
• Assess cases for disputes, defences, and evidence gaps; identify issues early and escalate appropriately
• Gather, review, and document evidence (invoices, correspondence, contracts, payment records) to build a clear case narrative
• Draft clear, professional written communications to debtors, clients, and third parties (letters, evidence summaries, escalation memos)
• Identify when cases require legal escalation (statutory demands, court proceedings, etc.) and prepare appropriate paperwork
• Manage compliance-led processes: ensure all actions follow UK law, maintain audit trails, and document decision-making
• Communicate professionally with clients when required (case updates, escalation recommendations, dispute resolution)
• Maintain excellent case notes, timelines, and follow-up discipline so nothing is missed
• Take ownership of progressing cases daily and working to targets (quality and compliance-focused, not “busy work”)

What success looks like

• Cases are assessed thoroughly; disputes and escalation decisions are sound and well-documented
• Written communications are clear, professional, and legally compliant
• Evidence is gathered systematically and presented persuasively
• Notes are accurate, complete, and audit-ready (dates, amounts, evidence summaries, dispute details, escalation decisions, and next actions)
• You remain calm, professional, and objective under pressure; you can make difficult decisions and justify them
• You take pride in doing things properly, not just quickly

Performance and incentives

We work toward clear targets and reward performance. Bonuses are based on results and quality (e.g., case closures, evidence quality, compliance with standards, and client satisfaction).
Must-have requirements (please don’t apply if you don’t meet these)

• Legal background (law degree, paralegal qualification, or equivalent) OR 3+ years of experience in a legal-services or compliance-led collections environment
• Experience working in a high-volume legal or collections environment (agency or in-house team)
• Demonstrable experience managing disputes, gathering evidence, and making escalation decisions
• Strong written English and the ability to draft clear, professional legal communications
• High attention to detail and strong personal organisation (case notes and documentation are non-negotiable)
• Professional judgement and emotional regulation: objective and composed, able to make difficult decisions
• Comfortable handling a mixed portfolio (commercial and consumer/sole trader matters)
• Comfortable being client-facing when required: able to communicate clearly and professionally with business owners/clients and third parties
• Understanding of legal/compliance-led debt recovery processes: able to work within due diligence frameworks and understand escalation pathways
Work setup requirements (must-have)
• Reliable laptop/desktop suitable for daily case management work
• Stable, high-speed internet connection and a quiet, private workspace for calls and written work
• Headset with clear audio (noise-cancelling preferred)
• Working webcam and microphone (required for interview, training, and occasional check-ins)
• Backup internet option (mobile data is fine) for continuity
• You must be able to maintain consistent connectivity during agreed working hours
• We provide the calling/VOIP system for debtor calls

Additional experience (beneficial, but not required) If you don’t have these, you can still be a strong fit — please apply if you meet the must-haves.

• UK debt recovery exposure (e.g., familiarity with LBA/PAP, UK court/claims process, or UK compliance expectations)

Fit and standards

This is not a customer service role. We're seeking a legal professional who can accurately assess cases, make sound decisions, and document everything thoroughly. If you prefer a highly scripted environment, avoid written work, or struggle with compliance-driven processes, this role will not be a good fit.
Screening

To be considered, you must complete our short TestGorilla assessment. We will only review candidates who complete the assessment.