Customer Service & Order Processing Specialist

We are a U.S.-based eCommerce company specializing in mobility scooters and power wheelchairs, and we are hiring a full-time Customer Service Representative to handle inbound phone calls, emails, and order processing using HubSpot. In this role, you will answer incoming customer calls (no cold calling), respond to emails, manage tickets in HubSpot, process orders accurately, and assist customers with product questions and order updates. You should be comfortable handling a high volume of daily calls and messages (typically 30–60 calls per day depending on volume).

The role is full-time (40 hours per week), with working hours from 8:00 AM to 5:00 PM EST, and includes a 1-hour paid break. Compensation is $1,400/month, along with 10 days of paid time off and 7 sick days annually. No work is required during approved leave.

We are looking for someone with strong spoken and written English, as communication with customers is a critical part of this role. Prior experience in phone-based customer service is required, and experience with HubSpot or a similar CRM is preferred. You must have a reliable internet connection, a quiet workspace, and a backup internet and power solution in case of outages.

Performance will be measured based on response time, call handling, accuracy in order processing, and overall customer satisfaction.

To apply, please include your experience with phone customer service, your CRM experience (HubSpot preferred), and a required 1-minute video introduction where you clearly speak so we can assess your English and communication skills.

Important: Applications without a video introduction will not be considered. To confirm you have read this job description, include the word “Mobility” in your application.