eCommerce Customer Support VA

----Ai RESPONSES WILL BE IGNORED----

We’re hiring a senior Customer Support VA for our Pet Supplements Shopify Ecommerce Brand.

This is not a beginner role.

Requirements (NON-NEGOTIABLE)

- 5+ years customer support experience
- Shopify experience (MUST HAVE)
- Commslayer experience (MUST HAVE – applications without this will be ignored)
- Strong written English

Experience handling:

- Order issues
- Refunds & chargebacks
- Shipping delays
- Upset / emotional customers

Can follow SOPs precisely and stay calm under pressure

Schedule & Pay

- $4/hour
- Paid weekly (every Monday)
- Monday–Saturday
- 8 hours per day

What We WANT

- Clear, professional communicators
- People who can work independently
- Experience with high-volume inboxes
- Pett brand experience is a plus (not required)

What We DO NOT WANT

- Beginners or trainees
- People without Commslayer experience
- Agency applications
- AI-written applications
- Long stories or personal backgrounds

Application – READ CAREFULLY
Send ONLY:

- Short CV (1–2 pages)
- List of brands you’ve supported
- Confirmation of Commslayer experience (where + how long)
- All other relevant required experience

If you don’t follow instructions exactly, we will ignore your application.

At the end of your application, write BLUE so we know you read this. We will IGNORE all applications without this requirement.