Account Manager- Inbound Sales & Client Services

Proper Printshop · El Paso, TX (Remote) · Full-Time · $800–$1,000/mo + 1% commission · Philippines

Who we are:
Proper Printshop is a 15-year-old screen printing, DTF, embroidery, and fulfillment company based in El Paso, TX. We serve major universities, professional sports organizations, corporations, and businesses across the country- from 10,000 shirts for collegiate clients to 25 shirts for a birthday party. We move fast and take quality seriously, and we're looking for a front-office person who does the same.

The role:
You're the first voice and first response customers get from Proper Printshop. You'll own inbound quote requests, answer calls via Google Voice, build accurate quotes in Printavo, and follow up until orders are closed. When things are slow, you're not waiting around- you're making outbound calls to past customers and small businesses to generate new orders. You'll have full ownership of your accounts and earn commission on everything you bring in.

What you'll be doing:
Answering inbound calls via Google Voice during business hours (8-5 PM MST)- clear, confident, and friendly. Responding promptly to quote requests via email and web form. Building accurate quotes in Printavo and following up to close. Entering and managing orders in Printavo- accuracy matters! Upselling add-ons like rush turnaround, premium garments, extra print locations, stickers, and promo items. Managing proofs, revisions, and keeping customers updated on timelines. Making outbound calls to past clients and small businesses to generate repeat and new orders. Tracking leads and follow-ups in HubSpot. Staying responsive on Google Chat and WhatsApp with the internal team throughout the day. Escalating large corporate or fulfillment program inquiries to the lead account manager.

What you need:
Fluent, natural spoken and written English- you're talking to US customers all day, this is non-negotiable. Clear, warm phone presence. Detail-oriented- bad quotes cost the shop money. Available and responsive 8 AM – 5 PM MST, Monday through Friday. Fast, reliable internet for live calls via Google Voice. Comfortable juggling multiple open orders and follow-ups at once. Self-starter- when there's no inbound, you're creating outbound.

Big plus:
Any Spanish. Background in print, apparel, or promo products. Experience with Printavo, HubSpot, or similar tools. Previous inside sales or account management experience.

Pay:
Base: $800–$1,000/month. Commission: 1% of all collected revenue. The more you sell and upsell, the more you make. Good closers earn well above base here.

Tools you'll use:
Google Voice, Gmail, Google Chat, WhatsApp, Printavo, HubSpot, Google Meet.

Before you apply:
If you're using AI to write your application, at least make it sound like you. We want to hear your voice- not ChatGPT's. Tell us about a time you turned a quote into a closed order, how you handled a difficult customer, or why you'd be great at this. Skip the template. Send us the real version of you.