Call Center and Scheduling Agent

Call Center and Scheduling Agent
Company: Bellwether — a nationally recognized, award-winning, local and family-owned home improvement company

Job Type: Full-time | Pay: $10/hr
Schedule: ~40 hours/week (generally 12pm - 8pm MST); evenings/weekends as needed
Location: Remote

About Us
We’re a tight-knit, growth-minded home improvement company built on outstanding customer service, craftsmanship, and continuous learning. We care about our community, our customers, and our team—and we’re growing fast.

The Opportunity
We’re seeking an energetic, motivated Call Center and Scheduling Agent with a sparkling personality, a strong inside-sales mindset, and comfort spending most of the day on the phone. This role involves a lot of outbound calling and repetitive, process-driven tasks. You’ll own Speed-to-Lead, convert interest into qualified, scheduled appointments, and manage the sales calendar for maximum efficiency.

What You’ll Do
Lead Generation & Appointment Setting (Outbound-Heavy)
Make high-volume outbound calls and conduct structured call-downs of lead lists; handle inbound calls as they arrive.
Follow talk tracks to qualify prospects, practice empathetic listening, and set high-quality in-home appointments.
Execute timely follow-ups using a three-point touch system; prioritize Speed-to-Lead on all new inquiries.
Meet or exceed daily activity targets (e.g., calls placed, contacts made, leads converted to appointments, speed to lead, speed to meet.)
Scheduling & Coordination
Own and optimize the sales calendar to reduce gaps, reschedules, and no-shows.
Coordinate with the Sales team on rehashes and the Production team for additional appointments, and service-call needs.
Keep voicemails and texts cleared and current; ensure clean handoffs.
Systems & Reporting
Create, update, and manage customer records in a CRM.
Maintain configurations between texting/lead-gen/scheduling tools and the CRM.
Prepare and share monthly lead reports; track set/show/sale KPIs and recommend improvements.
Team, Coachability & Growth
Be coachable and eager to sharpen communication skills through feedback and role-play.
Help document scripts/talk tracks and daily rhythms; lead by example.
As the department grows, assist with recruiting, onboarding, and coaching new representatives.
What We’re Looking For
Honest, Hungry, Humble, Hone-able (coachable); team player who wants to grow with us.
Comfort with high-volume outbound calling and repetitive, process-driven tasks throughout the day.
Thick skin & professionalism: can handle occasional rudeness or rejection, stay composed, and move on without carrying it forward.
Warm, confident phone presence; empathetic listening and clear communication.
Strong multitasking and attention to detail; organized and deadline-driven.
Inside-sales mindset with a track record of converting leads to appointments.
Preferred: Business Administration degree; 2+ years in construction/home services.
Comfortable with construction terminology; proficient with basic office and marketing tools.
Able to sit at a computer for extended periods and occasionally lift up to 20 lbs.
Able to pass a background check; willing to sign a Confidentiality Agreement.
What We Offer
Proven methodology and scripts you’ll tailor and improve
Fun, family atmosphere and a positive, growth-oriented environment
Clear advancement path as you build the function and team
Work Style & Expectations
Flexibility needed on hours and shifts to maintain phone coverage
Timely, proactive communication with leadership on activities, blockers, and wins
Tidy, organized shared workspace; professional image always


Compensation
$10 USD per hour
Full-Time (40 hours/week)
U.S. Mountain Time schedule
13th Month Loyalty Bonus: After 12 consecutive months of strong performance, you receive one full additional month of pay.
We are looking for long-term partnership.

Required Application Steps. Subject line must read:
Bellwether Call Center– [Your Name]

Include a 2–3 minute Loom video explaining: Why you are a strong fit, An example of how you’ve used AI to improve workflow
Your experience working U.S. hours

Include the phrase:

“SUMMIT”
Applications that do not follow instructions will not be reviewed.