Customer support representative

We are looking for a friendly, professional virtual receptionist to assist with answering phone calls and helping guests with their reservations. This role involves providing excellent customer service, assisting guests with rescheduling or canceling bookings, and clearly explaining what our facility offers.

The ideal candidate should have strong English communication skills, a warm and welcoming tone, and experience handling customer inquiries over the phone. You will be representing a luxury wellness sauna lounge, so professionalism, calm communication, and attention to detail are important.

Responsibilities:
• Answer incoming phone calls from guests
• Assist with rescheduling or canceling reservations
• Explain our facility, amenities, and how sessions work
• Answer common guest questions about hours, pricing, and policies
• Provide a friendly and professional guest experience

We are looking for someone reliable, detail oriented, and comfortable speaking with guests to help create a smooth and welcoming experience for everyone contacting RAFA Sauna Lounge.