Bill Dispute Tracking

We are DrayEasy Inc, a logistics company specializing in freight brokerage services. We are looking for a self-motivated individual who can perform the tasks with minimal or no supervising. Welcome to join us if you’re a fast learner, a good communicator, and able to work in a fast-paced environment.

Our website: ---------- /

Position Available:
Bill Dispute Tracking

DESCRIPTION:
1. Tracking initiated bill disputes with US vendors.
2. Follow up on disputes that are overdue, which are pending the US vendors' reply.
3. Initiate a dispute with the trucker based on the Sales Support's provided reasoning.
4. Work with your carrier success supervisor and sales support to resolve escalated disputes.
5. Negotiate and maintain the US vendors' relationship during this process with a collaborative mindset.
6. File EOD Bill Dispute report
7. Learn dispute skills and tactics from your carrier success supervisor, with ample oppertunity for growth.


QUALIFICATIONS:
1. Customer service/dispute experience preferred.
2. Good in English communications.
3. Have good comprehensive skill
4. Must be adaptable and meticulous
5. Must be able to work on night shift (US time)
6. Must have working computer and high-speed internet
7. Able to work 40 hours each week
8. Must have power backup in case of power outage
9. Must have a well-used microphone


HOW TO APPLY:
If you are interested, please reply with:
1. Your resume
2. Write a summary about the below questions
(1) What do you think of an error during your work?
(2) How to improve fast during the probation period?
(3) Do you have night-work experience? if yes, how many years ?