Customer Support Representative (After-Sales Service) in French

Main Responsibilities:

Respond to customer emails in a professional and timely manner
Handle inquiries related to orders (tracking, returns, exchanges, refunds)
Provide solutions to customer issues and complaints
Maintain a high level of customer satisfaction
Update tracking tools or systems if needed

Profile Required:

Good written communication skills in french
Strong customer service mindset and patience
Well-organized and detail-oriented
Ability to work independently
Previous experience in customer service is a plus

Required Skills:

Comfortable using email and messaging tools
Good writing and spelling skills
Responsive and able to prioritize tasks

Conditions:

Remote work
Workload estimated at around 1 hour per day
Flexible schedule (with preference for quick response times)