Airbnb Assistant / Executive Assistant

Here's a job description for a Virtual Assistant specializing in marketing operations for a short-term rental business:

Job Title: Virtual Assistant, Marketing Operations (Short-Term Rental)

Location: Remote

About Us:

Canopy Collective is a growing short-term rental company in the United States dedicated to providing exceptional guest experiences across our portfolio of properties. We leverage platforms like Airbnb and VRBO to connect with travelers and are committed to optimizing our online presence and marketing efforts to drive bookings and maintain high occupancy rates. We're seeking a highly organized and proactive Virtual Assistant to support our CEO and manage key operations tasks.

Position Summary:

As a Virtual Assistant for Marketing Operations, you will play a crucial role in supporting our CEO and executing marketing strategies designed to increase visibility and bookings for our short-term rental properties. This is a dynamic role that requires a keen eye for detail, strong communication skills, and a solid understanding of how to leverage online platforms like Airbnb and VRBO for success. You will be instrumental in ensuring our listings are optimized, our marketing campaigns run smoothly, and our guest communication is efficient.

Key Responsibilities:

Listing Management & Optimization:
Create, update, and optimize property listings on platforms such as Airbnb, Vrbo, and others.
Select and organize high-quality photos, and ensure all listing information is accurate and up-to-date.
Monitor competitor listings and market trends to suggest pricing and listing improvements.
Manage listing calendars, availability, and booking settings.
Marketing Operations Support:
Assist in the creation and scheduling of marketing content for social media, email newsletters, and other promotional channels.
Research and identify new marketing opportunities and partnerships.
Track and report on the performance of listings and marketing initiatives.

Communication & Customer Service:
Achedule guest communications, including booking confirmations, pre-arrival instructions, and post-stay follow-ups.
Respond to guest inquiries and booking requests promptly and professionally.
Monitor and respond to guest reviews, ensuring a positive brand image.
Administrative Support to CEO:
Manage CEO's calendar, schedule meetings, and set reminders.
Prepare reports, presentations, and other documents as requested.
Handle email correspondence and organize digital files.
Conduct research on various topics pertinent to the business.
Assist with monthly bookkeeping (we have an outside bookkeeper)
Process Improvement:
Identify opportunities to streamline marketing and administrative processes.
Create and maintain standard operating procedures (SOPs) for recurring tasks.

Qualifications:

Proven experience as a Virtual Assistant, Administrative Assistant, or similar remote role.
Demonstrable experience with Airbnb and Vrbo platforms, ideally managing listings.
Excellent written and verbal communication skills.
Strong organizational and time management abilities, with a proven capacity to prioritize tasks and meet deadlines.
Proficiency with productivity tools (e.g., Google Workspace, Microsoft Office Suite).
Experience with social media management, email marketing, or other digital marketing tools is a plus.
Ability to work independently, proactively, and with minimal supervision.
High level of attention to detail and accuracy.
Reliable internet connection and a dedicated home office setup.
Positive attitude and a strong desire to learn and contribute to a growing business.

To Apply:

Please submit your resume along with a cover letter detailing your relevant experience and why you are interested in this position. In your cover letter, please specifically mention your experience with short-term rental platforms and any marketing operations you have managed. This is part-time with room to grow.