E-Commerce Specialist

We are looking for an experienced, proactive E-Commerce Specialist to manage marketplace inquiries and vendor communications while building and structuring our customer support operations from the ground up. As an early member of a growing company, you will play a key role in setting up processes, improving workflows, and helping automate and scale our customer success function.

Work during U.S business hours and get paid on a weekly basis. To proceed, please take the assessment: ----------

Key Responsibilities
- Manage daily customer and marketplace inquiries related to orders, shipping, product
details, returns, cancellations, and replacements
- Communicate directly with vendors to investigate and resolve order-related issues
- Ensure timely, professional responses aligned with SLA requirements
- Identify when issues require escalation and involve the appropriate stakeholders
- Detect recurring problems or patterns and proactively recommend solutions
- Lead the setup and optimization of Zendesk (ticket structure, tagging, workflows,
automation)
- Help establish scalable customer success processes as the company grows

Requirements
- 2-3+ years of experience in customer support, customer success, or marketplace
operations (B2B experience preferred)
- Hands-on experience setting up or improving support systems (Zendesk or similar)
- Strong operational mindset with the ability to build processes from scratch
- Analytical thinker with the ability to recognize patterns and drive improvements
- Excellent written communication skills
- Highly organized with strong prioritization and follow-up abilities
- Comfortable working independently in a fast-paced startup environment
- Strong proficiency in Google Sheets and ability to learn custom systems quickly