Content Operations & Community Manager

Who We Are

We're a fast-growing online brand that publishes content daily across TikTok, Instagram, and YouTube, runs an active paid community, and operates a multi-channel e-commerce business. The founder creates. You make sure everything moves.

We're not looking for someone to "help with social media." We're looking for someone who has run the full content operation — someone who's managed a real content pipeline, kept a community alive, and figured things out without needing their hand held.

The Role

You are the operational backbone of content distribution and community management.

What You'll Own:

• Download approved video content and publish to TikTok, Instagram, and YouTube at the right times for each platform
• Monitor post performance and flag what's working and what's not
• Manage all comments across platforms daily — keep the community engaged, escalate anything that needs the founder's attention
• Run the paid community day-to-day: welcome new members, keep threads active, handle moderation
• Coordinate logistics with video editors — communicate what's ready and when it's due (not creative direction, just keeping the pipeline moving)
• Notify our designer when videos are approved and ready for thumbnail creation
• Learn the short-form editorial feedback process and progressively take ownership of it
• Coordinate product launch rollouts per the founder's direction
• Manage affiliate relationships for an upcoming product launch

What You Do NOT Own:

• Creative direction or strategy
• Scripting or filming
• Thumbnail design
• Editor creative feedback at the start (you learn it over time, then own it)

The A-Player We're Looking For

• You've managed content distribution for a creator, personal brand, or DTC e-commerce brand — you ran the operation, not just scheduled posts
• You've managed an online community ( ---------- , Skool, Circle, or equivalent) and you know what it actually takes to keep a room engaged
• You work without hand-holding — you figure it out, flag what matters, and keep moving
• You're extremely detail-oriented — small things don't fall through the cracks on your watch
• Excellent written English — you're communicating in this brand's community every single day

How to Apply

Do not use the Apply button on this platform.

If this role is for you, send an email to ---------- with the subject line: "Content Ops — [Your Name]"

Your email must include a Loom video (5 minutes or less) where you answer the following questions. No video = no response.

Answer all four in your Loom:

1. Walk me through a content operation you've run from start to finish. What did you own, what platforms were involved, and what did a normal week look like?

2. Tell me about the best creator or brand you've worked for. What made you valuable to them — and what would they say about you?

3. Tell me about a time something went wrong on your watch. What happened, and how did you handle it?

4. What does managing an online community actually feel like day-to-day? What's the hardest part — and what do you do about it?

Be specific. Vague answers tell us nothing. We're looking for someone who has actually done this work — and it will be obvious within the first two minutes whether you have or you haven't.