Client Success Manager — Meta Ads + GoHighLevel + Client Management (Full-Time, Remote)

About Kaizen Collective
We're an Australian marketing systems agency. We build and manage client acquisition engines for service businesses — physios, mortgage brokers, real estate agents, coaches, tradies.
We install the full system: Meta ads, GHL automations, lead funnels, CRM pipelines. Then we run it. Our clients pay us to get results and stay supported. That's where you come in.

This Role Requires Three Things. All Three. No Exceptions.
1. Meta Ads — you need to be genuinely good at this.
Not dabbled in it. Not helped someone else run it. You've managed campaigns end to end. You know what a bad CPL looks like, why it's happening, and how to fix it. You've built campaigns from scratch, killed underperformers, and scaled winners. You check accounts daily and make decisions without being told to.
2. GoHighLevel — you need to know it inside out.
Sub-account setup, pipeline configuration, automation workflows, calendar integration, lead forms, snapshots. You don't need training on the basics. You need to be the person who gives the training.
3. Client management — you need to be genuinely good with people.
You're the primary point of contact for our clients. You communicate in Slack. You respond fast, explain clearly, and keep people calm when things aren't working. Clients feel supported because of you.
If you're strong in two of these and learning the third, this isn't the right role. We need all three.

What You'll Be Doing Day to Day

Onboarding new clients — setting up their GHL sub-accounts, connecting ad accounts, getting them live
Building Meta Ads campaigns from scratch — campaign structure, ad sets, targeting, creative briefs, pixel/CAPI setup
Daily ad account management across multiple clients — monitoring spend, CPL, CTR, frequency, and making optimisation calls
Building GHL workflows and automations — lead sequences, pipeline automations, follow-up flows, calendar booking
Answering client questions in Slack — clearly, quickly, no fluff
Flagging issues before clients notice them
Keeping multiple clients on track simultaneously


You're The Right Person If:

You've managed Meta lead gen campaigns with real ad spend (not boosted posts)
You know what CPL, CTR, frequency, and learning phase mean — and what to do about each
You've built GHL sub-accounts and automation workflows from scratch, not just maintained someone else's
You communicate in writing better than most people do in person
You manage your own workload without being micromanaged
You flag problems early instead of hoping they resolve themselves
You're fast. Not rushing — fast. You know the difference.


This Is Not The Role If:

You need daily check-ins to know what to do
Your GHL experience is mostly watching tutorials
You've run Meta ads but never owned the results
Client-facing work stresses you out


Role Details

Full-time (40 hours/week)
Remote — work from anywhere
Australian business hours required (AEST overlap, minimum 6 hours)
Salary: [insert range]
Start: ASAP


How to Apply
Send your application with:

Your resume
A Loom video (3–5 mins) — walk us through a Meta Ads campaign you've managed (show the account if you can), walk us through a GHL workflow you've built, and tell us how you manage client communication day to day
Your answer to this question in writing: A client messages you in Slack at 9am saying their leads have dropped off in the last 4 days. What do you do?

Applications without the Loom video and written answer will not be reviewed.