Customer Service Representative

Are you an English and Spanish speaker looking for a new opportunity? Are you tech savvy and service oriented? Then we want YOU!

HostTonight provides a property management service / software product (PMS) and support services for the $100 billion Airbnb and vacation rental market. We are a Start-Up Chile, Start-Up Mexico, 500 Startups and P18 alums, backed by top VCs in the US and in Colombia, and are looking to find new B2C Customer Support Specialists to join our young, vibrant and exciting family.

Responsibilities:
• You will be responsible for answering questions and resolving problems for HostTonight users (mainly hosts)
• Ensuring that you handle our hosts with incredible care: diagnose issues, solve problems and help with queries about their
account.
• Ensuring complete client satisfaction! Making sure our users are the happiest clients out there!
• Confirming and ensuring our HostPanel and software as a service is an appropriate fit for them, and if it isn’t, to help
understand their needs accordingly to make it more suitable.
• Keeping track of log tickets that have been flagged as ‘urgent’.
• Taking control of inquiries, reservation requests, emails and calls with a broad understanding of every host and guests’
specific needs and requirements, and professionally handle HostTonight’s services for all its users.

REQUIREMENTS
• You must have strong listening, typing and verbal skills in both Spanish and English.
• You must be eager and a fast learner, autodidact (though training will be provided)
• You must be friendly, professional and passionate about technology
• You must be service and support oriented
• You must be patient, polite and dedicated to all areas of the work
• You must be highly detailed oriented, and capable of working in a fast pace environment with many challenges.
Hours for the full-time position are flexible. Working from home on either Friday or Saturday every week (only AFTER learning the ropes). Night owls are certainly welcome too!