Property Management Assistant - Virtual (Part-Time, Ongoing)

About Us:

Evolve Property Management is a residential property management company serving the Greater Houston, Texas area. I manage single-family homes and small multifamily properties for investors and property owners who want truly hands-off ownership. This is a lean, fast-growing operation - currently managing 20 properties and actively scaling to 50+ in the next six months through targeted marketing campaigns. I'm looking for a reliable, phone-confident Property Management Assistant to serve as the primary point of contact for our tenants and property owners and to help onboard new clients as the business grows.

This is a phone-first role. You will be the voice of the company. If you're someone who enjoys talking to people and is capable of keeping things organized without being micromanaged, this could be a great fit.

One thing to know upfront: I don't work a traditional 9-5 schedule. There will be days where I'm fully available and days where I'm reachable only by text with a delayed response. That's exactly why this role exists - I need someone who can confidently run day-to-day operations during business hours without needing constant check-ins. You'll have detailed SOPs, call scripts, and an approved vendor list.

Key Responsibilities:

1. Full Owner Onboarding & Client Communication (Primary Focus):
• Answer inbound calls from prospective property owners who are interested in our management services
• Walk new owner leads through our onboarding process using a detailed script provided to you
• Collect owner information during the call (property details, contact info, current tenant status, pain points)
• Send professional follow-up emails with our service overview and management agreement
• Follow up with prospective owners who haven't responded
• Communicate with property owners regarding their properties in a timely, professional manner

2. Tenant Communication & Maintenance Coordination:
• Schedule and coordinate property showing requests for vacant units
• Answer tenant calls, texts, and emails regarding maintenance requests, rent questions, and general inquiries
• Log all maintenance requests in our property management portal and dispatch appropriate vendors from approved vendor list
• Research and gather multiple quotes from vendors for larger maintenance projects
• Follow up with vendors and tenants to ensure repairs are completed and documented
• Send notices and communications to tenants as needed (late payment reminders, lease-related correspondence)

3. Administrative Support
• Maintain accurate records of all owner and tenant interactions, maintenance requests, and vendor communications in our portal
• Keep property files organized and up to date (leases, owner info, vendor contacts, warranty info)
• Assist with basic coordination tasks as the business scales (move-in/move-out logistics, lease renewals, inspection scheduling)
• Help document and improve standard operating procedures as the company grows

Qualifications:

• Clear and professional English speaking during phone calls
• Comfortable working independently for extended periods with minimal supervision
• Strong organizational skills with the ability to manage multiple tenants, owners, and vendors without dropping the ball
• Excellent written communication for professional emails to property owners
• Reliable internet connection and a quiet workspace suitable for phone calls
• Previous experience in property management, real estate, customer service, or call center work strongly preferred
• Self-motivated and proactive - you see something that needs to be done, you do it without being asked

Compensation:

• $5-10/hour depending on experience
• Performance bonuses for successfully onboarded owner clients
• Clear path to increased hours and full-time as the company grows

Provided:

• Dedicated US business phone number through an app
• Company email address
• Detailed call scripts and SOPs for different scenarios you'll encounter
• Access to our custom property management portal
• Hands-on training including practice calls before you handle anything live
• A real opportunity to grow with a company from the ground floor

This role is ideal for someone who thrives on the phone and wants to be a key player for a growing business. If you're organized, independent, and genuinely good with people, I want to hear from you.

To Apply (Read This Carefully):

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