Healthcare Virtual Assistant

Health Virtual Assistant (HVA) – Job Description

The Health Virtual Assistant (HVA) provides high-level remote support across administrative, clinical, and technical functions. This role serves as the operational backbone of the clinic, ensuring smooth workflows, efficient patient communication, and strong support for providers.

Key Responsibilities:

* Manage patient communications across multiple platforms (EHR, WhatsApp, Slack, etc.)
* Perform accurate data entry and maintain up-to-date patient records within EHR systems
* Support providers by streamlining workflows and reducing administrative burden
* Troubleshoot basic technical issues related to systems, communication tools, and patient interactions
* Ensure strict adherence to HIPAA compliance and data security standards
* Coordinate and communicate effectively with internal teams in a fast-paced remote environment

Required Skills & Qualifications:

* Required: Experience using ChatGPT or other AI tools to improve efficiency and workflows
* Required: Proficiency with Slack for internal team communication
* Proficiency with WhatsApp for patient communication
* Strong technical aptitude, including basic troubleshooting skills
* Ability to multitask and prioritize in a high-volume environment
* Detail-oriented with strong organizational skills
* Ability to work independently in a fully remote setting
* Excellent written and verbal communication skills
* Medical terminology knowledge preferred but not required

Schedule:
* Weekends required
* Weekday on-call availability expected