Customer Support (VA)

We’re looking for an energetic, proactive, and social-media savvy VA to help us manage customer interactions across Facebook & Instagram, including ad comments, DMs, and emails. This role is perfect for someone who loves chatting online, helping people, and keeping social channels fun and professional.

What You’ll Do
- Monitor and reply to Facebook ad comments and ---------- ---------- ssages quickly
- Respond to customer emails with friendly, helpful answers
- Delete spam, abusive, or harmful comments
- Escalate high-priority issues (refunds, missing orders, angry customers)
- Track repeated questions, feedback, and common objections
- Help post and maintain social content, keeping engagement high
- Turn customer questions and concerns into positive experiences

What We’re Looking For
- Strong written English (clear, natural, and friendly)
- Energetic, proactive, and loves social media
- Organized, detail-oriented, and reliable
- Comfortable communicating with customers online and keeping a positive tone
- Able to work independently and take initiative

Bonus Points
- Experience with Shopify, Gorgias, Zendesk, or >Facebook Comment Guard
- Experience handling paid ad comments and community moderation

How to Apply
Send us:
- A short introduction about yourself
- Your experience with social media or customer support