Customer Service Manager (Amazon Experience Required)

Job Description:

We are looking for an experienced Customer Service Manager to join our growing e-commerce business (Amazon-focused).

?? IMPORTANT: Please apply ONLY if you have prior experience managing a team AND working with Amazon Seller Central. Applications without this experience will NOT be considered.

Responsibilities:

Manage and supervise a team of customer service agents
Monitor daily performance and ensure KPIs are met (response time, resolution rate, customer satisfaction)
Handle escalations and complex customer cases
Create and improve SOPs and workflows for customer support
Train and onboard new tea ---------- mbers
Ensure all communication aligns with Amazon policies
Analyze customer issues and propose improvements to reduce returns/complaints

Requirements (MANDATORY):

? Proven experience managing a team (minimum 2–3 people)
? Strong experience with Amazon Seller Central
? Experience in e-commerce customer service (Amazon preferred)
? Fluent English (written and spoken)
? Ability to work independently and take ownership
? Strong problem-solving and decision-making skills

Nice to have:

Experience with tools like Reamaze / Zendesk / Gorgias / Responso
Experience handling A-to-Z claims, returns, and disputes
Experience creating SOPs and automation workflows

We offer:

Long-term cooperation
Stable monthly salary (based on experience)
Opportunity to build and manage your own team
Work with a fast-growing international e-commerce brand

How to apply:
Please include:

Your experience managing a team (how many people, how long)
Your Amazon experience (what tasks you handled)
Example of a difficult customer situation you solved
Your expected monthly salary

???? Applications without Amazon AND team management experience will be automatically rejected.