Customer Support Manager (Shopify)

Fast hiring process! Apply only if you’re ready to start immediately and can fully commit.
If you have any existing clients, side jobs, or planned commitments (travel, events, etc.) within the next 3 months, do not apply.
If undisclosed and discovered at any point—even after getting hired—you will be automatically removed.

Fill out this form to apply:
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REQUIREMENTS (NON-NEGOTIABLE)
At least 3 years Shopify / E-commerce Customer Support experience
Managerial / Team Lead experience in a CS team
Experience using at least ONE of the following tools:
- Gorgias
- Zendesk
- Commslayer
Strong background in:
- Retention strategies
- Refunds / chargebacks / cancellations
Proven ability to manage and scale a team
Strong written and verbal English communication
Fast, proactive, and systems-driven

WE ARE LOOKING FOR SOMEONE WHO:
- Can quickly understand and optimize existing systems
- Is excited to improve processes, not just maintain
- Can handle rapid team growth without breaking operations
- Is decisive, organized, and people-first
- Knows how to take care of a team while delivering results

RESPONSIBILITIES
- Manage and oversee daily CS operations (email, chat, tickets)
- Lead, train, and support a growing CS team
- Improve workflows, SOPs, and internal systems
- Monitor KPIs and team performance
- Handle escalations and high-level customer concerns
- Ensure quality, consistency, and efficiency across the team

WORK SETUP
- Purely remote work
- Stable, long-term career
- Supportive, collaborative, and people-first environment
- Weekly pay via Wise