Bookkeeping (Xero, Excel) + Guest Communications STR (Airbnb)

ARE YOU GREAT WITH NUMBERS AND PEOPLE?

We’re offering a long-term VA role that combines bookkeeping + admin (Xero & Excel) with guest/cleaner communication for an Airbnb property business in New Zealand.
• Paid fortnightly in USD ($297.00)
• Morning PH hours (no overnights!)
• Mix of admin + on-call hours (you’re not desk-bound during the on-call hours)
• 13th-month pay provided

EXPERIENCED VIRTUAL ASSISTANT (BOOKKEEPING + GUEST COMMUNICATIONS)

MAC Property Ltd is a boutique short-term rental management company (Airbnb) based in New Zealand. We manage multiple properties and pride ourselves on delivering seamless guest experiences and efficient operations.

This role is a mix of set administration hours and on-call message hours: during admin hours you’ll handle a full range of bookkeeping and admin tasks (plus guest/cleaner communications as they come in), while during on-call hours you’ll be available within 10 minutes to handle guest or cleaner messages and emergencies as they arise.

THE ROLE

• Administration hours: General admin (extremely varied and constantly changing, ranging from recruitment to supply orders) and bookkeeping tasks, while also juggling guest and cleaner communications as they come in. You’ll need to enjoy switching gears - picking up messages as they arrive without minding the interruptions - then smoothly jumping back into your tasks. Paid at USD $5.50.00 per hour.
• On-call message hours: Respond within 10 minutes. Focused purely on guest and cleaner communication, including handling emergencies as they arise (e.g., a missed clean or a faulty dishwasher). These hours are paid at 60% of the full hourly rate (USD $5.50), which equals USD $3.30 per hour. On-call hours can be done while you’re out and about — you’re not tied to a desk - but you’ll need to be comfortable staying alert and switching quickly to deal with messages as they come in. Sometimes there may be no messages for several hours, other times you might need to spend an hour resolving an unexpected issue.

WEEKLY SCHEDULE (NZ TIME)

The schedule is shown in New Zealand time. Applicants must be comfortable converting this to their local time, including during daylight saving changes.

• Monday: 10:00am – 3:00pm (Admin) + 3:00pm – 10:30pm (Message Monitoring)
• Tuesday: Off
• Wednesday: 10:00am – 1:30pm (Admin)
• Thursday: 10:00am – 1:30pm (Admin)
• Friday: 10:00am – 1:30pm (Admin)
• Saturday: Off
• Sunday: 10:00am – 10:30pm (Message Monitoring)

Important: Dec 15 to Jan 15 is our peak season, so no additional time off is permitted outside your normal days off. One 1–2 day break may be arranged with prior approval.

WHAT WE’RE LOOKING FOR

• Strong bookkeeping experience
• Very strong Excel skills (reporting, reconciling, managing data)
• Confident with Google Drive (Docs, Sheets, file organisation, sharing links)
• Friendly, confident, professional communicator
• Able to be assertive and persuasive (nicely) with cleaners or guests
• Excellent administration and organisational skills
• Happy to pick up the phone via WhatsApp if needed
• Must supply your own MacBook (Windows will not work with our systems) and phone with strong data coverage

WHY JOIN US?

• Supportive and professional team
• A role that’s varied, interesting, and people-focused
• Long-term, stable role with guaranteed fortnightly USD pay + 13th month pay

APPLICATIONS

We want to get to know YOU.

Please send us a message via this platform and include two Google Drive links (ensure sharing is set to “anyone with the link”):
1. A personalised cover letter (PDF format, addressed to MAC Property) including:
- Why this role appealed to you
- Details of your specific experience that match our requirements
2. Your CV (PDF format)

We look forward to hearing from you — many thanks.