A-Players Only – Customer Service Rep for Fashion Ecommerce Store (Part-Time ? Full-Time)

?? READ THIS ENTIRE POST BEFORE APPLYING. We are only looking for A-players. If you are not 100% confident you meet every requirement, please do not apply.
ABOUT US
We run a fast-growing fashion dropshipping store on Shopify. We sell trendy clothing and accessories worldwide. We care deeply about our brand reputation — which is why we are very selective about who joins our team.
WHO WE NEED
Someone who has ALREADY worked in customer service for a fashion or clothing ecommerce store. Not electronics. Not general VA work. Fashion. You must know the rhythm of this niche — size questions, shipping delays, return requests, and turning unhappy customers into loyal ones.
RESPONSIBILITIES

Handle customer inquiries via email and chat (orders, shipping, returns, sizing)
Resolve disputes and complaints with empathy and professionalism
Track orders and follow up on delayed shipments
Process refunds and returns following store policy
Flag recurring issues to management proactively

REQUIREMENTS

Min. 1 year CS experience in a fashion or clothing ecommerce store (non-negotiable)
Familiar with Shopify (orders, timelines, customer profiles)
Excellent written English — clear, warm, professional
Reliable internet and computer setup
Self-motivated, works well independently

DO NOT APPLY IF you have never worked for a fashion ecommerce store, want a short-term gig, or can't commit to consistent weekly hours.
HOW TO APPLY
Start your application with the word BANANA to confirm you read this post. Applications not starting with this word are immediately rejected.
Then include:

Fashion store(s) you've worked for previously
Types of customer issues you handled
Why you consider yourself an A-player (2–3 sentences)
Your available hours per week and timezone