HVAC/Plumbing Dispatch & Operations (Service Titan Required)

Position: Dispatch & Operations Virtual Assistant (ServiceTitan Required)
Location: Remote – Philippines
Employment Type: Full-Time Remote
Schedule: Aligned with U.S. business hours
Compensation: $5.00 – $7.50 USD per hour (based on experience and performance)
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About the Company
Element Service Group is a growing mechanical services company based in North Carolina, USA. We specialize in HVAC, and plumbing services for residential and multi-family properties.
We operate in a fast-paced service environment where organization, communication, and execution matter. Our team is built around ownership, attention to detail, and delivering first-class service on every call.
We are looking for a long-term remote tea ---------- mber who wants to become a critical part of our daily operations — not just an assistant, but someone who helps control the flow of the business.
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Position Overview
This role is not a general admin position — it is an operations and dispatch support role.
You will be responsible for:
• Managing the ServiceTitan board
• Dispatch coordination
• Ordering parts and tracking ETAs
• Keeping jobs moving from open ? complete ? closed
You will work directly with our U.S. team to ensure nothing falls through the cracks. Every ticket, every part, every job — organized, tracked, and followed through.
This role requires someone highly detail-oriented, structured, and proactive.
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What Success Looks Like in This Role
A successful Dispatch VA at Element:
• Keeps the dispatch board clean, organized, and up to date at all times
• Ensures every job has a next step (scheduled, parts ordered, or completed)
• Orders parts accurately and tracks ETAs without being asked
• Follows up on open and incomplete tickets daily
• Closes out jobs quickly and correctly once work is complete
• Communicates clearly with dispatch, techs, and office staff
• Takes ownership — nothing gets lost or forgotten
If you like structure, checklists, and controlling workflows — this role will fit you well.
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Minimum Qualifications
• High School Diploma or equivalent
• ServiceTitan experience is REQUIRED (applications without this will not be considered)
• Previous experience in dispatch, service coordination, or operations support
• Reliable internet connection and professional home workspace
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Knowledge, Skills, and Abilities
Required:
• Strong written and verbal English communication
• High attention to detail (this is critical for success)
• Strong organizational and time management skills
• Ability to manage multiple jobs and priorities at once
• Ability to follow structured processes and checklists
Preferred:
• HVAC, plumbing, or home services industry experience
• Parts ordering or vendor coordination experience
• Experience managing dispatch boards or service workflows
• CRM or service software experience beyond ServiceTitan
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Key Responsibilities
Dispatch & Board Management
• Manage and organize the ServiceTitan dispatch board daily
• Ensure jobs are properly scheduled, assigned, and updated
• Coordinate with team to adjust schedules as needed
Parts Ordering & Job Readiness
• Order parts for service and install jobs
• Track parts status and follow up on ETAs
• Ensure jobs are ready before scheduled dates
Ticket Flow & Closeout
• Monitor all open tickets and ensure forward movement
• Follow up on incomplete jobs, callbacks, and pending items
• Close out tickets accurately once work is completed
• Ensure proper documentation is entered before closing
Communication & Coordination
• Communicate with technicians, dispatchers, and office staff
• Provide updates on job status, parts, and scheduling issues
• Escalate issues when needed — do not let jobs stall
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Work Environment
This is a fully remote position based in the Philippines working with a U.S.-based team.
Requirements:
• Reliable high-speed internet
• Quiet, professional workspace
• Ability to work consistent U.S. business hours
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Why Join Our Team
This is a long-term role with growth opportunity.
With strong performance, you can grow into:
• Dispatch Lead
• Operations Coordinator
• Service Board Manager
We are building a team of people who take ownership and want to grow with the company — not just complete tasks.
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Who This Role is For
This role is ideal for someone who:
• Is highly detail-oriented and structured
• Likes organizing systems and workflows
• Takes pride in accuracy and completion
• Wants stability and long-term growth
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Who This Role is NOT For
• Someone without ServiceTitan experience
• Someone who prefers casual or unstructured work
• Someone who needs constant direction
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Closing
If you have ServiceTitan experience, are highly organized, and want to play a key role in keeping a fast-moving service company running smoothly — we want to hear from you.