Medical Front Desk Virtual Assistant

Medical Front Desk Virtual Assistant (Phones + Scheduling + Insurance)

We are a U.S.-based medical clinic seeking a professional, reliable Virtual Medical Assistant to handle phone calls, scheduling, and patient communication.

This is a long-term position for someone who is confident, organized, and experienced in a medical setting.

???? IMPORTANT – READ BEFORE APPLYING

If you do NOT have experience working in a U.S. medical clinic environment, please do not apply.

To be considered, start your application with:

???? “I have medical front desk experience”

Applications without this will be ignored.

???? RESPONSIBILITIES
Answer high-volume inbound patient calls
Schedule and reschedule appointments
Handle upset or frustrated patients professionally
Take accurate messages and route them correctly
Perform basic insurance verification
Confirm appointments and follow up with patients
Communicate clearly with provider and staff
???? REQUIRED EXPERIENCE (NON-NEGOTIABLE)
Prior experience in a U.S. medical clinic (virtual or in-person)
Strong phone communication skills (clear, confident English)
Experience with appointment scheduling systems
Basic understanding of insurance verification
Ability to multitask while on calls
? PREFERRED (HIGHLY VALUED)
Experience with NextGen Office
Experience handling high call volume
Virtual front desk experience
???? DO NOT APPLY IF:
You are a general virtual assistant with no medical experience
You are not comfortable speaking on the phone all day
You require constant supervision
You do not have strong English communication skills
???? REQUIRED SKILL TEST (MUST COMPLETE)

Include answers to the following:

1. Phone Scenario

A patient says:
“I’ve been waiting and no one is helping me. I need labs today.”

???? Write exactly what you would say.

2. Scheduling Scenario

New patient wants a hormone consult ASAP

???? How would you handle this?

3. Insurance Verification

???? Explain step-by-step how you verify a patient’s insurance.

???? PAY & SCHEDULE
$6–$8/hour depending on experience
Full-time preferred
Long-term position
???? WHAT WE ARE LOOKING FOR

Someone who:

Is calm under pressure
Can handle difficult patients professionally
Takes ownership of their role
Is dependable and detail-oriented