Senior Customer Service Rep

We are growing online tire company. Looking for senior customer service rep who are able to provide superior customer service and response to inquiries from Ebay and Amazon. Best candidate should have the following abilities.

1) Experience in handling negative feedback from customer and provide effective and profession solution
2) Able to understand how to trace inventory and shipping status
3) Min 3-year customer service experience
4) Providing accurate, valid, and complete information about the company’s products and services.
5) Identifying and assessing customer needs and expectations.
6) Resolving customer issues or escalating them to the appropriate department or person
7) Providing feedback on the effectiveness of the customer service process and policies.
8) Managing a team of junior customer service representatives (if applicable).
9) Excellent communication skills, both verbal and written.
10) A friendly, empathetic, and professional attitude towards customers at all times.
11) The ability to work well under pressure and multitask in a fast-paced environment.
12) The ability to use computers various software applications, such as CRM software, google sheet and excel
13) The ability to learn new products and services quickly and effectively.
14) The ability to work independently or as part of a team.

Must apply with openable resume and what's phone #. If you have Amazon, Ebay, Walmart or other online commerce experience, explain in detail of what you do.

Thank you.
Trademax International Inc.