Operations & Administrative Assistant

Operations & Administrative Assistant
Survival Origin Solutions LLC | Beyond The Fall
Type: Full-Time (40 hrs/week)
Schedule: Sun–Thu EST (Mon–Fri PHT)
Shift: 4 PM–12 AM Eastern / 5 AM–1 PM Philippine Pay: $5/hr USD starting
Includes: 1-hour paid lunch daily
Reports to: Founders (CEO & COO)

Compensation & Growth
• Starting rate: $5.00 USD/hour
• 90-day milestone (if retained): 20% salary increase to $6.00/hr + one-time 10% performance bonus
• Year-one target: $7–$8/hr based on performance and business growth
• 8 hours paid daily, including a 1-hour paid lunch break
We invest in people who invest in us. If you show up, own your work, and grow with the role — your compensation will grow too.

About the Company
Beyond The Fall is a global preparedness brand built around a massive 852-page hardcover survival encyclopedia — the product of 5 years of development with 80+ expert contributors from 50 countries. We sell direct-to-consumer and through Amazon across the US, UK, Canada, Australia, and Europe. We’re a small, fast-moving team that takes our work seriously but keeps things fun. If you want to be part of building something meaningful from the ground up, this is your chance.
About the Role

We’re looking for a sharp, organized, and proactive Operations & Administrative Assistant to help run our day-to-day execution. You’ll touch almost every part of the business — from processing orders, to coordinating with warehouses across 5 countries, to managing our social media, to building operational reports that keep leadership informed.

Your shift starts at 4 PM Eastern, and your first priority every day is entering orders into our global fulfillment network before regional cutoffs. After that, you’ll shift into social media, customer support, tracker maintenance, and operational reporting. You’ll work directly with the founders and have clear SOPs for everything.

You won’t be micromanaged. You’ll be given clear systems and expected to own your responsibilities. If you’re the type who can manage multiple workstreams, flag issues before they become problems, and keep things running smoothly — we want to hear from you.

What You’ll Do
Order Processing & 3PL Fulfillment (First Priority Daily)
• Process all pending orders into our global 3PL network at the start of every shift, prioritized by regional cutoff times
• Enter and verify orders accurately — addresses, SKUs, quantities, shipping methods
• Communicate with warehouses/3PLs about order holds, picking issues, damaged items, missing inventory, and shipment delays
• Track all warehouse issues to resolution and escalate recurring problems with clear documentation
• Update order status and tracking; identify and resolve exceptions (invalid addresses, stock issues, split shipments)
Social Media Management
• Monitor and manage social platforms daily — posting, engagement, comment moderation
• Respond to comments using our brand voice and Response Playbook; flag sensitive or unusual comments for leadership
• Maintain a content calendar and ensure brand voice consistency across channels
• Coordinate post drafts for approval and schedule publishing
Customer Support
• Respond to customer emails and messages using our brand tone (friendly, clear, solution-oriented)
• Troubleshoot delivery status questions, replacement requests, refunds, and missing items
• Escalate sensitive or unusual cases appropriately
Internal Trackers & Data Management
• Maintain and update our internal trackers daily: order status, inventory snapshots, damaged/returned items, and warehouse issue logs
• Keep trackers clean — no duplicate entries, consistent formatting, accurate notes
Operational Reporting
• Build and maintain recurring operational reports from raw data exports (CSV/Excel from sales channels, 3PL portals, internal trackers)
• Reports include: sales/order volume trends, inventory status, damage/return analysis, fulfillment performance, and top recurring issues with recommended fixes
• Clean, normalize, and reconcile data into clear, decision-ready outputs
Logistics Research & Coordination
• Research shipping, logistics, carriers, and regional constraints as needed
• Research new business avenues, emerging trends, and process improvement opportunities
• Provide short written summaries with recommendations
Other Tasks
• General admin tasks as assigned
• Vendor follow-ups, documentation, and information requests
• Help build and improve our SOP/Playbook library

Tools You’ll Use
Smartsheet, WooCommerce, Microsoft Office Suite (Excel, Word, Teams), multiple 3PL portals, Loomly (social media scheduling), Canva or similar creative/design tools, social media platforms (Facebook, Instagram, TikTok, YouTube, X/Twitter), and AI tools (ChatGPT, Claude, Gemini).

What We’re Looking For
? Extremely high attention to detail — accuracy over speed, every time
? Strong written English — clear, professional, not robotic or overly formal
? Organized and reliable — you manage tasks and follow through without being chased
? Comfortable with trackers, repeatable processes, SOPs, and documentation
? Calm and consistent under pressure — especially with customer-facing communications
? Basic social media literacy — familiar with scheduling tools and content calendars
? Self-starter who can manage multiple workstreams with minimal supervision
? Experience with e-commerce operations, WooCommerce, or order fulfillment is a strong plus
? Smartsheet or advanced Excel proficiency is a strong plus
? Canva or similar design tools for creating social media and marketing content
Bonus: Adobe Illustrator experience is a plus and may qualify for a higher starting rate.

Why Join Us?
• Work directly with the founders — your input matters and is heard
• Be part of a growing global brand with a product people genuinely love
• Clear SOPs and processes — no guesswork, no chaos
• Defined compensation growth path — not vague promises
• Supportive, professional environment that values quality work
• Monday–Friday PH morning schedule (5 AM – 1 PM PHT) — no graveyard shift

How to Apply
We are hiring immediately — the right candidate could start within one week.

Send your application with a short cover letter. In your message, please include:
• A brief summary of your relevant experience
• Which of the responsibilities above you’re most confident in
• Your available working hours and confirmation you can work Monday–Friday, 5 AM–1 PM Philippine Time (Sunday–Thursday US Eastern evenings)
• Your earliest available start date
• *Start your cover letter with the phrase “I read the full JD” so we know you’re paying attention

We review every application carefully and move fast. If you’re the right fit, we’ll be in touch quickly.