Customer Success Manager (Outcome-Focused) - USA Timezone - $3,000/month

Hey, I’m Maddie, founder of ---------- . We help brands win in AI Search across ChatGPT, Reddit, and blogs. We’ve grown fast this year, from $60k to $500k ARR.

We’re hiring a full time Customer Success Manager who owns outcomes, not just relationships.

This is not a check-in role. You make sure clients get results, stay aligned, and feel confident working with us.

What you’ll do
- Manage client expectations clearly and proactively
- Ensure clients hit outcomes (visibility, rankings, wins)
- Run onboarding and guide clients on strategy
- Monitor performance and flag risks early
- Communicate updates, wins, and blockers
- Escalate issues to engineering with clear context
- Be the bridge between client and team

What we’re looking for
- Strong, proactive communication
- Strong english; Comfortable speaking on calls with clients
- You’ve managed clients and driven outcomes before
- You can handle ambiguity and move fast
- You are organized and detail oriented
- You take ownership end to end, result oriented

Bonus
- Experience with B2B SaaS or agencies
- Familiarity with SEO, Reddit, or AI tools
- Technical fluency working with engineers

Hours:
- 7am–3pm Pacific (USA timezone)

Salary
- $3,000/month starting
- Quarterly reviews with meaningful raises based on ownership and impact

Not a fit if you
- Wait for direction instead of taking initiative
- Avoid hard conversations with clients
- Focus on tasks instead of outcomes
- Let issues sit instead of escalating fast
- Cannot work USA timezone

About us
- Small, high ownership team
- Enterprise clients paying $2k to $5k per month
- Fast growth, high standards, real results

Hiring timeline
- Looking to fill this role in the next 1–2 weeks

How to apply

Send:
- Tell me about a time you pushed back on a client. What happened?
- A client you managed and how you drove results
- A time a client was unhappy, what you did, and the outcome