Operations Manager

Operations Manager – Job Description
Industry: Coaching, Mentorship, Credit & Funding
Position Type: Part-Time (Currently Hiring)
Schedule: EST 11:00 AM – 3:00 PM | 20 Hours per Week
Role Overview
Results-driven Operations Manager responsible for overseeing the daily operations of a fast-paced coaching and consulting business. This role ensures seamless coordination across marketing, sales, client fulfillment, and administrative functions while maintaining operational efficiency and exceptional client experience. The Operations Manager acts as the central operational hub between leadership, internal teams, and clients while supporting the business owner in executing strategic initiatives and maintaining organizational structure.
Key Responsibilities
Operations Management: Oversee daily business operations to ensure workflows, processes, and service delivery operate efficiently and align with company objectives.
Marketing & Lead Flow Oversight: Monitor marketing performance and lead generation systems, ensuring prospects are properly captured, tracked, and moved through the CRM pipeline.
Client Onboarding & Experience: Manage the onboarding process for new clients and maintain a structured client journey from purchase through service completion.
Client Relations & Communication: Serve as the primary liaison between clients, internal teams, and leadership to ensure clear communication and effective resolution of client needs.
Financial & Payment Oversight: Coordinate payment tracking, subscriptions, invoicing, and financial documentation related to client services and operational expenses.
Workflow Automation & Systems Management: Oversee CRM systems, operational automations, and workflow tools to ensure business processes are efficient and scalable.
SOP Development & Process Optimization: Develop and maintain Standard Operating Procedures (SOPs) to standardize workflows and support operational growth.
Team Coordination: Coordinate tasks across tea ---------- mbers, contractors, and departments to ensure accountability and operational alignment.
Executive Support: Support the business owner through calendar management, scheduling, operational planning, and handling priority business matters.
Reporting & Performance Tracking: Track operational metrics and prepare performance reports to support leadership decision-making and business optimization.
Qualifications & Experience
Minimum 2–4 years experience in operations management, project management, or business administration.
Experience supporting online coaching, consulting, or digital service businesses is highly preferred.
Experience managing CRM platforms such as GoHighLevel, HubSpot, Salesforce, or similar systems.
Familiarity with workflow automation tools such as Zapier or similar integration platforms.
Experience managing digital marketing pipelines and lead tracking systems.
Strong organizational and operational planning abilities.
Experience developing and maintaining Standard Operating Procedures (SOPs).
Ability to coordinate cross-functional teams and maintain operational accountability.
Experience with client onboarding processes and customer relationship management.
Familiarity with tracking client payments, invoices, and operational expenses.
Strong communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced business environment.
Core Competencies
Business Operations Management
CRM & Workflow Automation
Client Experience Management
Process Development & SOP Implementation
Marketing & Lead Pipeline Oversight
Financial Coordination & Payment Tracking
Team Leadership & Cross-Department Coordination
Executive Administrative Support
KPI Tracking & Performance Reporting

Kindly Reply Interest with:
1. Loom Video Introduction with position applying for
2. Updated CV
3. Email
4. Contact Number (WhatsApp)

Complete Submission of the above is required to be shortlisted for the Initial Interview