Customer Service Representative

Customer Service Agent — Full-Time (Remote)
We're hiring a Customer Service Agent to handle email and social media DMs for our e-commerce brands. You'll be the first point of contact for customers — answering questions about orders, shipping, returns, and products.
What you'll do: Respond to customer enquiries quickly and professionally, resolve order issues, follow up on open tickets, flag recurring problems, and keep our CRM up to date.
What we're looking for: 1–2 years in customer service (ideally e-commerce), strong written English (Dutch is a plus), comfortable with platforms like WooCommerce and social media DMs. Organised, self-motivated, and able to juggle multiple conversations without dropping the ball.
Bonus: Experience with GoHighLevel, automation tools, or luxury brand service standards.
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