Remote Bookkeeper + Customer Support Specialist

We're a growing flower business looking for a detail-obsessed bookkeeper who genuinely enjoys making numbers tie out to the penny. You'll own the daily financial pulse of the business — tracking every sale across Shopify, cash, and Zelle, reconciling team logs against actual payments, and catching discrepancies before they become problems.

This is not a passive data-entry role. We need someone who notices when something doesn't add up and digs until they find out why.

What You'll Do
Daily (the core of the job):
*Record all sales across Shopify, cash, and Zelle in QuickBooks
*Reconcile the team's daily sales logs against actual payments received
*Track inventory movement (incoming, sold, remaining, wastage)
*Flag discrepancies, missing items, or anything that looks off
*Submit a daily report summarizing sales, cash position, and any variances

Weekly:
*Maintain Excel reports for sales, inventory, and cash trends
*Prepare a weekly summary report for the owner
Reconcile bank activity and payment processor payouts

As needed:
*Respond to customer messages when the team is tied up
*Support the owner with light admin tasks tied to financial operations

What We're Looking For
Required:
*Real QuickBooks experience (you can explain the difference between a sales receipt and an invoice without thinking)
*Strong Excel skills — pivot tables, SUMIFS, VLOOKUP/XLOOKUP, and you build formulas, not just formatted tables
*Multi-channel sales reconciliation experience (ideally Shopify + cash + a digital payment app like Zelle, PayPal, GCash, etc.)
*Honest, calm, and methodical — you document your work and aren't defensive when asked to explain it
*Clear English communication, written and spoken
*Reliable internet and a quiet workspace for the daily report

Bonus points for:
*Retail or perishable inventory experience
*Bookkeeping for a US-based small business
*Experience reconciling Shopify payouts (you know payout timing and fee handling)

What This Job Is Not
*It's not a place to learn QuickBooks from scratch — we need someone who already works in it daily.
*It's not a 9-to-5 with someone watching over you. You'll work independently, which means missed reports are immediately visible.
*It's not a stepping stone — we want someone who'll grow with us for at least 18–24 months. Bonuses and pay increases are tied to performance and tenure.

How to Apply
Send the following to ----------
1. A 1–2 minute voice recording answering this question: "Walk me through how you would handle this situation — at the end of the day, the team's sales log shows $1,847 in cash sales, but the cash drawer only has $1,790. What do you do?"
2. A sample of your bookkeeping or Excel work — a sanitized reconciliation, sales report, or inventory tracker you've actually built. Screenshots or files are fine. Templates downloaded from the internet don't count.
3. A short note with:
*Your years of QuickBooks experience
*Your current timezone and weekly hours of availability
*One sentence on why this role fits you right now

Applications missing any of these three items will not be reviewed. We're serious about detail — the application itself is the first test.