Customer Support / Community Assistant (P30,000/month) | Remote

Job Overview:
VENGUILD is an early-stage platform exploring a system where real-life progress is structured in a game-like format.

We are looking for a Customer Support / Community Assistant to help manage user interactions, assist onboarding, and maintain clear communication with users.

This role is part of an interview pool for upcoming positions. Not all applicants will be hired immediately.

Responsibilities:

Respond to user inquiries via email or messaging
Assist users during onboarding
Handle basic concerns and issues
Maintain clear, polite, and helpful communication
Escalate issues when necessary

Requirements:

Strong written English communication
Friendly, patient, and professional tone
Organized and responsive
Able to handle multiple inquiries efficiently
Can work independently

Nice to Have:

Previous customer service experience
Experience handling online communities
Familiarity with support tools or ticketing systems

Compensation:
P30,000/month

Important Note:
This is part of a selection and shortlisting process. Only shortlisted applicants will be contacted for the next step.

2-Step Application Instructions (Strict):

1. Visit: ----------

Scroll down, enter your email, and complete the oath.

2. Send an email to: ----------

to confirm completion of this step.

Subject Line:

VENGUILD – CS – [Your Name]

Include in Your Email:
Short introduction (3–5 sentences)
Relevant experience (if applicable)
Links to your portfolio, resume, or any related work

Answer the following (maximum 120 words):

“How would you respond to a frustrated user who says the platform is confusing?”

Required Line:
“I have entered the guild.”

Selection Process:


Email screening
Shortlist review
Test task
Final Interview

Final Note:
Only applicants who follow instructions completely will be considered.