Bilingual Front Desk Associate (Spanish Speaking)

Job Overview

We are seeking a professional and patient-focused Bilingual Front Desk Associate (Spanish-Speaking) to serve as the first point of contact for patients. This role is responsible for handling front desk operations, assisting Spanish-speaking patients, and ensuring a smooth and welcoming experience from scheduling to check-in.

The ideal candidate is friendly, organized, and confident communicating in both English and Spanish.

Key Responsibilities

Patient Communication & Front Desk Support

Greet and assist patients in both English and Spanish
Answer incoming calls and respond to patient inquiries
Schedule, confirm, and manage appointments
Assist with patient check-in, forms, and general concerns

Administrative Tasks

Maintain accurate patient records in the system (EMR/EHR)
Verify and update patient information
Coordinate with clinical and administrative teams as needed

Insurance & Basic Support

Assist with basic insurance verification and patient eligibility checks
Communicate copays, balances, and appointment details to patients
Support general front desk and administrative workflows
Qualifications
Fluent in Spanish and English (spoken and written)
Previous experience in front desk, customer service, or healthcare setting preferred
Strong communication and interpersonal skills
Highly organized with attention to detail
Comfortable using computers, scheduling systems, and EMRs
Professional and patient-centered attitude
Ideal Candidate
Friendly, warm, and confident when speaking with patients
Reliable and able to manage tasks independently
Organized and detail-oriented
Comfortable working in a fast-paced environment

This role is ideal for someone who enjoys helping patients, communicating across languages, and being a key part of a smooth and welcoming clinic experience.