Customer Success Specialist

Customer Success Specialist (Philippines - Remote)

At Glammatic, we help salon and spa owners harness the power of technology and AI to grow their businesses — without needing to be tech experts. Through our platform and services, we support websites, SEO, Google Business optimization, social media, and AI-powered communications — all designed specifically for the beauty industry. We currently support 400+ salons and beauty businesses across the U.S., and as we continue to scale, we’re focused on delivering exceptional client experiences at every touchpoint. Our mission is simple: empower beauty entrepreneurs to thrive in the digital world.

Role at a Glance

We’re looking for a Customer Success Specialist based in the Philippines who is proactive, consultative, and passionate about helping clients succeed online. This role is a hybrid of Customer Support & Success, combining reactive support with a proactive, relationship-driven approach. You will handle inbound client requests while also conducting outbound outreach, where you’ll guide clients through their website performance, SEO progress, and opportunities for growth. You’ll play a key role in client retention, satisfaction, and long-term relationship building, acting as a trusted advisor to salon and spa owners across the U.S.

Key Responsibilities

- Provide timely, professional support to U.S.-based clients across email, chat, phone, SMS, and video calls, managing inbound and outbound communication, resolving tickets, and handling follow-ups with empathy and attention to detail
- Support and advise clients on websites, SEO, domains, and digital marketing, acting as a trusted partner to drive performance, retention, and overall customer satisfaction
- Conduct strategic conversations to analyze website performance, deliver SEO and growth recommendations, and guide clients on how to maximize the platform
- Collaborate cross-functionally with the Website Implementation Team, Product & Engineering, and Sales Team to support client updates, share feedback, and address account needs
- Own billing and account responsibilities, including failed payment follow-ups, subscription and renewal management, and resolving billing inquiries
- Contribute to internal documentation, SOPs, and help center content while identifying opportunities to improve workflows and the overall customer experience

Core Competencies
- Excellent English communication skills (written and spoken) with a neutral or clear accent for client calls
- Experience in a customer support, customer success, or technical role (3+ years preferred)
- Comfortable and confident in client-facing video calls and presentations
- Strong ability to explain technical concepts (websites, SEO, analytics) in a clear and simple way
- Highly organized with strong time management and multitasking skills
- Proactive, resourceful, and solutions-oriented mindset
- Relationship-driven with a strong focus on customer retention and satisfaction
- Comfortable working in a fast-paced startup with a small, remote team environment
- Willingness to work U.S. business hours (or aligned schedule)

Nice to Have (But Not Required)
- Experience with website design, SEO, domains, or digital marketing
- Experience supporting and consulting U.S.-based clients
- Familiarity with tools like Front, Slack, ---------- , Claude, or similar platforms

Compensation
- Monthly salary: ?42,000 – ?50,000 PHP, based on experience and qualifications