Customer Service VA Manager - SHOPIFY EXPERIENCE REQUIRED

Online-based, US-based jewelry brand

This is a high-paced and sometimes high-stress role, especially during busy periods like viral posts, product launches, or shipping delays. You should be comfortable learning new tools quickly, adapting to changing priorities, and solving problems independently.

If you have prior Shopify experience (checking orders, editing orders, creating discount codes, etc.), I expect you to be able to fully onboard within approximately 4 hours and begin assisting with tasks the same day.

Our company is growing rapidly, this VA position will evolve into managing and training additional VAs who support customer service and operations starting in a few months.

SHOPIFY EXPERIENCE IS REQUIRED. You must already know Shopify.

Job Scope:
Respond to customer emails and DMs in a timely, thoughtful manner:
Handle exchanges, sizing questions, and return requests
Troubleshoot shipping issues and lost packages
Address reviews with care and professionalism
Document recurring issues and suggest improvements
Manage other VA's

You will be the first hire in our Customer Service Department. You must be a self-starter, and thrive working independently.