Customer Support

Job Title: Customer Support Representative (E-commerce)

Job Description:
We are a fast-growing e-commerce brand currently expanding our team and looking for a motivated Customer Support Representative.

In this role, you will be responsible for handling customer communication and ensuring every customer has a smooth and positive experience with our brand. You will mainly work with email support, helping customers with order updates, shipping questions, returns, and general inquiries.

We are looking for someone who is reliable, communicates clearly, and can follow instructions while also thinking independently. Speed, consistency, and professionalism are very important in this role.

As we continue to grow, there will be opportunities to take on more responsibility, manage multiple stores, and increase your working hours.

Responsibilities:

Respond to customer emails quickly and professionally
Assist customers with order status, shipping times, and tracking
Handle refunds, returns, and complaints based on guidelines
Use templates while still personalizing responses
Keep communication clear, friendly, and solution-focused
Work closely with the team and follow internal processes

At the end of your application, include the word "apples" so we know you are serious and have read everything.

Requirements & Screening Questions:

Please answer the following in your application:

Are you 100% willing to work with us long-term?
Are you available to work 7 days a week if needed?
Are you open to managing more stores and increasing your hours over time?
Can you guarantee that you will always be on time for tea ---------- etings and 1-on-1 calls?
Do you agree with an hourly-based salary structure ($3 - $5/hour)?


Working Hours:
Flexible, but daily availability is required

At the end of your application, include the word "apples" so we know you are serious and have read everything.
Salary:
$3 - $5 per hour (depending on experience)

How to Apply:
Send your application to: ----------

Include:

A short introduction
Your experience (if any)
Your availability

We are looking for people who want to grow with us long-term.