E-commerce Operations Manager (DTC Brand – Team Leadership & Systems)

IMPORTANT: Only apply if you have real experience managing people and operations for a DTC e-commerce brand (physical products). If you have never led a team or owned outcomes — do NOT apply.

We are looking for a high-level E-commerce Operations Manager who will take full ownership of our day-to-day operations and team performance.

This is a leadership role. You will be responsible for managing people, building systems, and ensuring everything in the business runs smoothly.

The founder will focus on growth and creative strategy — you will ensure execution happens at a high level.

What you will be responsible for:

* Managing and leading the team (product listing, social media, operations)
* Holding tea ---------- mbers accountable to performance and deadlines
* Running team calls and improving communication and structure
* Building and improving SOPs, workflows, and systems
* Overseeing Shopify store operations and execution quality
* Identifying problems early and solving them before they escalate
* Hiring, onboarding, and managing new tea ---------- mbers
* Coordinating with suppliers and ensuring operations run efficiently
* Reporting directly to the founder with clear updates, insights, and solutions

This role is for someone who:

* Has real leadership experience in e-commerce (Worked as a Manager in a 6/7 figure business)
* Takes ownership and does not need hand-holding
* Thinks in systems, structure, and efficiency
* Is proactive and solves problems fast
* Can manage people and improve performance
* Communicates clearly and directly

Requirements:

* Proven experience as a manager with DTC e-commerce brands (physical products) (At least 6/7 figure businesses)
* Experience managing and leading a team
* Strong understanding of ALL Shopify operations
* Experience building SOPs and operational systems
* Ability to manage multiple moving parts at once
* Strong English communication (written and spoken)

We are NOT looking for:

* Basic Virtual assistants
* Beginners
* People who only execute tasks
* People without leadership experience
* People with only supply chain experience

TO APPLY:

Start your application with: **OPERATOR**

Answer all questions clearly and directly. Low-effort answers will be ignored.

1. Which DTC e-commerce brands have you worked with? (name, website, what they sell, approx. monthly revenue, your role)

2. What were you directly responsible for? (decisions + outcomes, not tasks)

3. How many people have you managed? (roles + how you managed them)

4. Describe a real operational problem you solved (what happened, what you did, result)

5. What systems or SOPs have you built? (short example)

6. What is your experience with Shopify operations? (what exactly have you managed)

7. What is your experience with suppliers / fulfillment?

8. If you join and see chaos in team + operations, what are the first 3 things you fix in the first 7 days?

* Include a Loom video (max 2–3 minutes) explaining your experience. (REQUIRED)

Applications without the keyword or answers will be ignored.