Senior Systems Engineer (L3) – MSP (Remote)

US-based MSP hiring a Senior L3 Engineer for escalations.
Not helpdesk. You must troubleshoot independently and own tickets end-to-end.

?

Requirements
• MSP experience required
• Strong in Microsoft 365, Azure AD, Active Directory, SharePoint/OneDrive
• Solid troubleshooting (not guessing/reinstalling)
• Clear documentation

Preferred (not required):
• Microsoft certifications (AZ-104, M365, or similar)

?

Apply with:

1. Resume (PDF)

2. Real Example (Required)

Explain ONE real issue you fixed (server, M365, or infrastructure level):

Example types:
• Server performance issue
• M365 / Azure sync or authentication issue
• SharePoint / OneDrive sync problem
• Network or VPN issue

Use this format:
• Problem:
• How you diagnosed it:
• Root cause:
• Fix:

(Keep it simple. Real experience only — no generic answers)

?

3. Quick Question

A Windows Server hosting a business application becomes slow, but shows no clear errors.
What do you check first and why?

?

Important
• No AI-generated answers
• If your example is generic or vague, you will be rejected