Virtual Hotel Operations Assistant – HotelKey PMS

Remote virtual assistant for hotel operations (Studio 6 Tempe). MUST KNOW HOTELKEY PMS. Knowledge of Entrata PMS preferred.

Requirements:

Stable internet and US phone number (required)
Experience with HotelKey PMS (required)
Knowledge of Entrata PMS (preferred)
Hotel operations experience (required)
Strong English (spoken and written)
Available 12:00 PM – 5:30 PM Arizona time (MST)
Response rate: instant to 5 min
Experience with OTAs (booking.com, expedia) and chargebacks
Experience with G6 brand (preferred)

Responsibilities:

Daily credit card authorization and processing
Handle chargebacks and disputes
Work with OTAs (Expedia, Booking, etc.) to resolve issues
Review reservations and assist front desk during check-in
Contact vendors and negotiate pricing
Request and compare bids for projects
Post job ads and screen candidates
Monitor cameras and report suspicious activity
Follow up on maintenance and operational issues
General administrative and operations support

Type of employment

Part-time (2 hours 5 days/week) ? can easily grow to full-time. Motel operations need support 24/7. If you have skills we can utilize, you can work 40+ hours a week.